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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
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4.1 out of 5 stars
stars
304 ratings203 reviews
  1. 5 stars65% (197)
  2. 4 stars10% (31)
  3. 3 stars8% (23)
  4. 2 stars4% (13)
  5. 1 star13% (40)

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Showing 201-203 of 203 reviews
May 9, 2025
Reviewer name: Rick
1 out of 5 stars
1 out of 5 stars review

Would be a zero if possible

No accountability. Ship date is not accurate. Now won't cancel/refund until it ships. Seriously. The issue being it won't ship and we cannot get refunded until it does. Do not purchase!

Helpful?56MNVX2X80RL13892653363
reply from Member's Mark Team

We are sorry for this experience, Rick. If you would, please contact Member Support at (888) 301-0332 and they'll do their best to make this right for you.

Mar 23, 2025
Reviewer name: Paul
5 out of 5 stars
5 out of 5 stars review

Great choice

Bought the Cal-King/medium level. LOVE IT!!!

Helpful?56MNVX2X80RL13892653363
Nov 3, 2024
Reviewer name: Arnold
1 out of 5 stars
1 out of 5 stars review

Poor quality

Junk

Helpful?56MNVX2X80RL13892653363
reply from Performance Sleep Products

Hi Arnold -<br /><br />I am sorry to hear that the Member&#39;s Mark Hotel Premier Hybrid mattress did not meet your expectations. Sam&#39;s Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review.<br /><br />https://www.samsclub.com/content/returns?xid&#61;ftr:return-refunds