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Customer reviews for SaluSpa Hermosa Energy-Efficient Smart AirJet Inflatable Hot Tub with App Control for
SaluSpa Hermosa Energy-Efficient Smart AirJet Inflatable Hot Tub with App Control
3.7 out of 5 stars
stars24 ratings24 reviews
  1. 5 stars46% (11)
  2. 4 stars25% (6)
  3. 3 stars4% (1)
  4. 2 stars0% (0)
  5. 1 star25% (6)

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Showing 1-10 of 24 reviews
Mar 1, 2026
LYLE
5 out of 5 stars review

the setup was easy, the app keeps it on schedule, using the airjets while closed displaces the water on the cover to keep it from getting contaminated. have been using it for over a year.

Helpful?2RFDV19NH8VD13892103968
reply from Bestway USA

Thank you for your review, Lyle! We love to hear that you have been enjoying your SaluSpa! If you have any questions, please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT.

Dec 1, 2025
anonymous
5 out of 5 stars review

Great value and product.

Love the space it has. Can fit my husband (6'2 - 270lbs) and myself. Bought last year, so far so good. Hold temp better when Jets are off. App works well. Jets are pretty strong. Add some accessories and it's perfect 👌🏽

Helpful?2RFDV19NH8VD13892103968
reply from Bestway USA

Oh wow! We are happy to hear you guys are loving your SaluSpa! If you have any questions, please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Feb 15, 2025
Great Hot Tub Option
5 out of 5 stars review

Great Hot Tub Option

We bought this hot tub to transport back and forth between our winter and summer homes. It was easy to set up. I was surprised how forceful the bubbles are. We just recommended it to a family member.

Helpful?2RFDV19NH8VD13892103968
reply from Bestway USA

We LOVE to hear you’ve had a great experience with your SaluSpa Hermosa! Thank you for sharing your feedback with us. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Mar 24, 2025
Diddy
4 out of 5 stars review

Wonderful low-priced hot tub

This hot tub was so easy to set up! Just push a couple buttons and it filled with air, couple more buttons and the cover filled with air. 45 minutes to fill tub with water. 12 hours to bring water temperature up 20 degrees (I went to bed while I waited so I am not sure how long it actually took, but I checked in 12 hours.) So far it has held air and heat. The cover is a little cumbersome to remove and put back on, but it's a healthy, sturdy cover. The warmth and the bubbles are amazing! I only wish there was a way to control the amount of bubbles, its either on or off, no high or low. That's the only compaint I have and am thouroughly happy with & enjoying the hot tub. Here's hoping for several years of tubbing!! I purchased this low-cost hot tub to make sure I liked tubbing and to see if I wanted to spend more on a full hot tub later.

Helpful?2RFDV19NH8VD13892103968
reply from Bestway USA

Oh wow! We love to hear that you have been enjoying your SaluSpa Hermosa! Thank you for taking the time to share your experience with us! If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Feb 14, 2025
Hot tub
4 out of 5 stars review

Great! Serves its purpose!

Great! Inflatable hot tub says it fits 7 people but it wouldn't be comfortable perfet for at least 4 jets are Awesome! But wish it would have had an option to lower the bubbles it's either they're on or off. Love the app it's nice to have to operate it from your phone. Overall it serves its purpose.

Helpful?2RFDV19NH8VD13892103968
reply from Bestway USA

We're happy to hear that you have been enjoying your SaluSpa Hermosa! If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Oct 22, 2024
teris34
3 out of 5 stars review

Need better instructions and troubleshooting

[This review was collected as part of a promotion.] The instructions are not very thorough, we have one part that we have no idea what it is used for included a picture. It was losing air while filling with water and same issue between uses. It did take about 24 hours to get temperature to 102 with cover on. It does lose temperature fairly quickly after less than two hours was down to 95. Still searching online for why it keeps deflating.

Review from influenster.com
Helpful?2RFDV19NH8VD13892103968
reply from Bestway USA

Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Nov 24, 2024
disappointed
1 out of 5 stars review

No Instructions

We ordered through SAMs online 11-10-24. No owner's manual. We did figure out how to inflate, so filled spa and set temperature to 102 degrees. Our local temperature was low 70s during day and the spa was in the sun. It took a full 24 hours to get to 102 degrees. Lots of bubbles, but with no instructions we were unsure the filter was on correct and nothing to tell us how much chlorine to use. My husband went online and found some information about the app. We have been unable to connect to the app. I did set up an account at "Bestway" to set up my warranty. When signing on my SaluSpa Hermosa Energy-Efficient Smart Airjet inflatable is not even listed. No customer service on weekend. Will attempt customer service Monday. More to follow.

Helpful?2RFDV19NH8VD13892103968
reply from Bestway USA

We're very sorry that you have been having a difficult time with getting your spa set up. please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you.

Dec 12, 2024
lovemesomemembersmark
1 out of 5 stars review

NOPE, do not get a "Smart" one that requires an ap

NOPE!! We had another Saluspa we got from Sams 3 years ago. LOVE LOVE LOVED IT! It finally wasn't holding air and we couldn't find a reason, so we decided to purchase this one as a replacement. This was awful, we never even got it fully set up. You now HAVE to connect it to an App with Wifi. We could not get it to connect to the app and the dang panel wouldn't stop beeping and you cannot control anything on the panel until it is connected by WIFI to the app. My Euro said it was connected, my blue tooth said it was connected, but the app just kept saying "connecting", but never did. After messing with it for hours, calling customer service number which rang and rang and then would disconnect, sent an email with no response, we're over it and returning it!!! What a huge disappointment!!!! Also the directions are not for this specific model with wifi, it was a vague old model directions. We found our original one from 3 years ago on line elsewhere for cheaper and bought that. Had it up and ready to roll in 20 mintues!! Stop over teching stuff that doesn't need it!! There is no reason for this to HAVE to connect to wifi!

Helpful?2RFDV19NH8VD13892103968
reply from Bestway USA

We’re so sorry that you've had a negative experience with your SaluSpa Hermosa! Your feedback is important to us, so if you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!

Feb 15, 2025
sharon2014
1 out of 5 stars review

Can connect to app

Without connecting to your wifi and using your phone you can't even inflate it. What a nightmare. Sending it back. Not worth 99.00.

Helpful?2RFDV19NH8VD13892103968
reply from Bestway USA

Hello Sharon, we're very sorry that you are having trouble with getting your spa set up. If you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!

Mar 24, 2025
Steve702
1 out of 5 stars review

Bestway Doesn't Stand Behind Their Products

I bought this spa. The lid float leaks and would not hold air. It's merely a rectangular pool float. Without being able to inflate the lid, the lid is unusable. When I contacted Bestway to make a warranty claim they told me it takes 30 days to fully inflate the lid, which of course is ridiculous. The inflatable portion of the cover is probably the cheapest least expensive part of the tub and they still will not replace it. So don't expect that if anything with a Bestway product goes wrong, they will honor their warranty or stand behind their products. I'm not sure why Sam's Club would sell defective products, because my alternative is to return the Hermosa spa to the store.

Helpful?2RFDV19NH8VD13892103968
reply from Bestway USA

We always strive to provide our customers with a positive experience. Please reach out to our Customer Support team at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can look into this for you!