We're sorry to hear you aren't a fan of the Fresh scent, and assure you that we're letting our team know your feedback. We'd like to find the right Bounce for you, so when you have a little time, please reach out to us at (800) 526-8623.

Thank you for your feedback regarding the Bounce Pet Hair &amp; Lint Guard. We sincerely apologize for the experience you&#39;ve had with a greasy residue in your dryer and lint trap. We understand how frustrating this can be, and we appreciate you bringing it to our attention.<br /><br />At Bounce, we take quality very seriously and strive to ensure that our products meet the highest standards, we encourage you to contact our service team at (800) 526-8623. They are available to assist you further and ensure that your concerns are addressed.<br /><br />Thank you for your understanding, and we hope to resolve this matter to your satisfaction.

We take the value of our products and loyalty of our users seriously and your feedback means a lot to us. We appreciate you reaching out, and would like to help you further. Please give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-926-8689 for additional assistance.

We're so sorry to hear you had this experience with our Bounce Fresh Scent Pet Hair & Lint Guard Mega Dryer Sheets, Katherine. It must upsetting that the scent was not of your liking.We understand that scent is a very subjective matter, but this is definitely not the type of experience we want you to have with our mega dryer sheets. The fragrance may fade if the container has been opened for a long time, or if the container has been stored at high temperatures by the store or the consumer. We recommend you use the product within a year, and to store it in a dry room at room temperature.Please contact us at (800) 526-8623 so we can hear more about this situation and take care of you by recommending the correct product and scent for you. Your satisfaction is highly important for us at Bounce.