Thank you for your recently submitted review and we are sorry to hear of the issues you have reported with your product. We can see from your review that you are experiencing some quality issues or some areas that you are not happy with on the product. We feel that a dialogue with one of our customer service team would be beneficial as it is quite possible some of the issues you are reporting could be addressed in a dialogue with them. There are many settings and complex features on our product which can be adjusted in order to get the best out of your LG product. We would recommend to get in touch with them on 0344 847 5454 to discuss your case, alternatively you can contact them via email or webchat via our website at https://www.lg.com/uk/support Regards

Dear Valued Customer, Thank you for sharing your experience with the LG OLED65C4PUA. We sincerely apologize for the ongoing connectivity issues you’ve faced and understand how frustrating this must be, especially after multiple repair attempts. Your feedback is very important to us, and we want to ensure you receive a solution that fully resolves the problem. If you haven’t already, please contact our LG CareQ team at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. Eastern Time, so we can escalate your case and explore further options to improve your experience. We appreciate your patience and value your loyalty to LG. Sincerely, The LG Electronics Team

Hey there! It's great to see that you've been enjoying your LG TV, and we appreciate your feedback about the backlight for the remote. Our goal is always to provide you with a great home theater experience and to provide you with the tools that help make that happen. We'll be sure to share your words with the proper teams so we can continue to improve future products. If you ever need help in the future, our doors are always open for you on social media at @LGUSSupport, and we'll be happy to help! *Josh

Hello! We are completely over the moon to hear that your new LG TV is delivering such a spectacular viewing experience. Knowing that the crisp, bright picture quality and excellent sound performance are bringing your favorite entertainment to life is absolutely wonderful. If you ever need anything or want to share more of your favorite show recommendations, you can always reach out to us at @LGUSSupport. ^James