There could be a few things that cause lag or apps/network connection to not respond correctly. I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.

Can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone. 

VIZIO is committed to giving our customers a wide variety of streaming content and we’re always looking for ways to improve our products. We are actively working behind the scenes creating new partnerships and constantly adding features, applications, and content to your catalog through Auto Updates. VIZIO apps are currently available in the app row, which can be customized for easy access to frequently used apps. If there’s an app you want to watch that’s not featured, you can choose to cast it by using Chromecast or Apple AirPlay from your mobile device. To help get the best audio quality out of your VIZIO televisions speakers, we’ve included settings like DTS Studio Sound to provide the highest performance possible, while maintaining the thin, sleek, bezel-less profile of your television. If you’d like any help adjusting your audio settings, feel free to contact VIZIO support at 844-254-8087. For top-of-the-line audio performance, you may also look into purchasing a VIZIO Sound Bar, there are several models available with wireless subwoofers for enhanced bass, rear speakers for true surround sound, and our new line of Atmos Sound Bars.

Hello Doreen, this model supports Bluetooth LE, which is a low energy form of bluetooth used to assist in pairing the VIZIO SmartCast Mobile application to use devices like smart phones and tablets as a remote for the TV. This TV is not designed to output audio over Bluetooth. You could purchase a Bluetooth transmitter and connect it to this TV to listen over Bluetooth. If you have any questions or need any assistance, we are available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.

Hi there Michelle, VIZIO is committed to making sure that our televisions meet and exceed industry packaging certifications to avoid situations like this. Rarely, damage will occur during transportation, and since our packaging has been certified to prevent damage while in transit, we’d recommend you reach out to the shipping company and retailer to file a claim in these cases. Most shippers will allow you to file a claim and reimburse you for the cost of the television if damage had happened to the device.

Sadly, shipping issues such as this are out of Vizio's control as we did not ship the TV. However, I would recommend you reach out to the shipping company and retailer to provide them with feedback on your experience with their delivery service. Thanks!