Thanks for taking the time to give your feedback on our product. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team.

Thank you for taking the time to reach out I am very sorry to hear this product did not work out for you I have made a case for this issue 15433229. Please contact us at 1-855-236-3327 so we can reimburse you for that product.

Thank you for getting in touch about our Herbal Essences Bio:Renew Argan Oil and Aloe Repair, Moisturize, and Shine Conditioner. We're truly sorry to hear that you were unable to detangle your hair and that your hair was left feeling like straw. This is not the experience we want you to have and we appreciate your bringing it to our attention. Please be assured that we are sharing this report with the rest of our team. There's a chance that this isn't the correct product for your hair type. For better results we recommend using a richer conditioner. You could also try using a leave-in conditioner instead of one that you rinse out and see if that makes a difference for you. We'd like to gather more information about your experience so please give us a call at 1-855-236-3327 or email us through our Contact Us Page.