Thank you so much for your review. This is normal, and we apologize for the confusion. When activated, the liquid will move into the hidden membrane in order to dispense so that you can smell it. If you have any questions, please call us at (800) 308-3279.

We're sorry to hear this. If the scent is running out quicker than expected, this typically is a result of the freshener being placed in a highly ventilated area. If you have any questions or would like to share more, give us a call at (800) 308-3279.

We're really sorry to hear you had this experience with our Febreze Bathroom Air Freshener, Calm Mix, Debbie. It must upsetting that the scent was too short for your liking. We understand scent is very subjective, and we appreciate you providing us with this feedback, but this is definitely not the type of experience we want you to go through. To activate, flip up the center piece on the back until it’s flush, which punctures the membrane. The liquid level will then drop halfway as the fragrance saturates the membrane to release scent. Each Febreze Small Spaces lasts up to 45 days under average conditions, but in highly ventilated areas, the scent will dissipate faster. Scent strength is influenced by room size, ventilation, airflow (like open windows or running AC/heaters), and individual sensitivity to smell. Product quality is carefully checked during manufacturing. Please feel free to contact us at (800) 308-3279 so we can learn more about this situation and take care of you. Your satisfaction is highly important for us at Febreze.

Thank you for reviewing Febreze smallSPACES, Donna. While these air fresheners are filled by weight rather than volume, we would expect it to be more than 1/3 full. Our products go through many quality checks to ensure you receive them in perfect condition, but it sounds like your smallSPACES devices may have been activated before use. Once activated, the perfume oils gradually move from the bubble to the backing and continue to release scent for the time indicated on pack. We'd like to learn more about your experience and try to make things right. Please give us a call at (800) 308-3279.

Hello there! We are happy to hear you enjoy the great scent of your Febreze Bathroom Air Freshener. However, we are sorry to learn it did not last as long as you anticipated. Febreze Small Spaces are designed to provide freshness for up to 45 days, and we want to help you achieve that. Please ensure the light blue activation button on the back is pressed firmly to begin the scent release. If you still do not notice the scent after about a minute, pressing the button again can sometimes help. We would appreciate it if you would call us at 1-800-308-3279 so we can understand your experience better and offer further assistance.

We're sorry to hear this, Thora, as our products go through strict quality checks to ensure that they reach you in the best possible condition. So that we can look into this further for you, please give us a call at (800) 308-3279.

Hello! Thank you for your feedback. We are sorry to hear that you did not experience any scent from your product. All our products undergo strict quality checks to ensure they arrive in the best condition. Please call us at (800) 308-3279 so we can assist you further.