Hello, Thank you for taking the time to share your experience with us. We’re very sorry to hear that your toothbrush developed a loud and loose base after just over a year of use. That’s certainly not the durability we want for our products, and we understand how disappointing it is when something fails sooner than expected. We’d like to look into this further and see how we can help. When you have a moment, please reach out to us directly via Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don’t use social media, you can also contact us through our support page: https://www.usa.philips.com/c-w/support-home/support-contact-page Thank you again for bringing this to our attention — your feedback is important to us. Best regards, Philips Consumer Care