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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
291 ratings194 reviews
  1. 5 stars66% (191)
  2. 4 stars11% (31)
  3. 3 stars7% (21)
  4. 2 stars4% (13)
  5. 1 star12% (35)

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Showing 81-90 of 194 reviews
Sep 27, 2025
Lesley
5 out of 5 stars review

Verified Purchase

Guest room mattress purchase

Bought 2 of these for our new houses' guest rooms. After shopping around for a well priced mattress we chose these. Very pleased with the quality and price. Once out of the box we left them overnight to expand. They are very comfortable to lie on. I haven't slept overnight on them, but I have had a lie down to test them. I would buy them again for sure.

Helpful?56MNVX2X80RL13890868215
Jun 24, 2026
anonymous
1 out of 5 stars review

Good on oaper

Not a good mattress felt great for about a month. I should’ve had red flags when the mattress arrived too short from my other twin xl and more narrow. Seems like this one was definitely defective maybe? Not wanting to keep it either because my deep sheets don’t work on it as well!

Helpful?56MNVX2X80RL13890868215
Jul 2, 2026
Michael
5 out of 5 stars review

true medium firmness, very cool sleeping mattress

I bought this in queen size a couple of months ago and I think it's great. A true medium firmness. I had bought the 13" eurotop members mark medium firmness hybrid before buying this mattress and it was stiff as a board and it held heat like a pure memory foam. I returned it after a couple of weeks. This mattress is very cool to sleep on as well as plush enough for a 240 pound side sleeper like me w/o being swallowed up by the mattress.

Helpful?56MNVX2X80RL13890868215
Dec 5, 2024
Kev
5 out of 5 stars review

Verified Purchase

Satisfied

Big man needs support and coolness. I got both. Great purchase for me.

Helpful?56MNVX2X80RL13890868215
reply from Performance Sleep Products

Hi Kev - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Jun 22, 2025
K Carrico
5 out of 5 stars review

Verified Purchase

Very comfy

Very comfortable mattress. I will be buying more of these soon!

Helpful?56MNVX2X80RL13890868215
reply from Member's Mark Team

Thank you so much K Carrico for the excellent rating and repeat purchase!

Jan 29, 2026
RC
5 out of 5 stars review

Verified Purchase

Mattress

We were skeptical but so far we have been impressed with the mattress.

Helpful?56MNVX2X80RL13890868215
Oct 13, 2024
DWW17109
4 out of 5 stars review

Verified Purchase

Not really firm

Not as firm as I was expecting. I ordered the firm but the mattress is more like a medium firmness.

Helpful?56MNVX2X80RL13890868215
reply from Performance Sleep Products

Hi DWW -<br /><br />I am sorry to hear this mattress did not meet your expectations. Sam&#39;s Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review.<br /><br />https://www.samsclub.com/content/returns?xid&#61;ftr:return-refunds

Feb 10, 2025
Ronnie
1 out of 5 stars review

Verified Purchase

Not what it says

It says medium firmness on the box. I would have just as soon slept on bricks.

Helpful?56MNVX2X80RL13890868215
reply from Performance Sleep Products

Hi Ronnie, that’s super disappointing — especially if you were counting on a good night’s sleep. We’re truly sorry to hear that it didn’t meet your expectations. Comfort is highly subjective, and while some customers love the support of the medium firm, we understand it may not be suitable for everyone—especially if you&#39;re looking for more cushioning. Perhaps you can exchange this for the Plush version and sleep better!

May 28, 2025
Gio
2 out of 5 stars review

Verified Purchase

Firmes

It said is medium but is really sof

Helpful?56MNVX2X80RL13890868215
reply from Member's Mark Team

We are sorry the medium was not firm enough for you, Gio. Please know that you are eligible for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 if you need assistance.

Jun 11, 2026
Gayla
5 out of 5 stars review

Verified Purchase

Comfortable mattress

Very comfortable

Helpful?56MNVX2X80RL13890868215