Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4 out of 5 stars
stars
330 ratings223 reviews
  1. 5 stars63% (208)
  2. 4 stars10% (32)
  3. 3 stars8% (25)
  4. 2 stars5% (16)
  5. 1 star15% (49)
Sort by |
Showing 121-130 of 223 reviews
May 28, 2025
Reviewer name: Gio
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Firmes

It said is medium but is really sof

Helpful?30AH1NYCYB8Y13890868215
reply from Member's Mark Team

We are sorry the medium was not firm enough for you, Gio. Please know that you are eligible for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 if you need assistance.

Feb 10, 2025
Reviewer name: Ronnie
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not what it says

It says medium firmness on the box. I would have just as soon slept on bricks.

Helpful?30AH1NYCYB8Y13890868215
reply from Performance Sleep Products

Hi Ronnie, that’s super disappointing — especially if you were counting on a good night’s sleep. We’re truly sorry to hear that it didn’t meet your expectations. Comfort is highly subjective, and while some customers love the support of the medium firm, we understand it may not be suitable for everyone—especially if you're looking for more cushioning. Perhaps you can exchange this for the Plush version and sleep better!

May 21, 2026
Reviewer name: Colorado Review
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great bed

solid, but forms to you, very comfortable.

Helpful?30AH1NYCYB8Y13890868215
Oct 13, 2024
Reviewer name: DWW17109
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Not really firm

Not as firm as I was expecting. I ordered the firm but the mattress is more like a medium firmness.

Helpful?30AH1NYCYB8Y13890868215
reply from Performance Sleep Products

Hi DWW - I am sorry to hear this mattress did not meet your expectations. Sam's Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review. https://www.samsclub.com/content/returns?xid=ftr:return-refunds

May 23, 2026
Reviewer name: Paul
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Not worth it

Too soft to be called medium firm. Edges of mattress are very soft. Not cool at all.

Helpful?30AH1NYCYB8Y13890868215
Jun 8, 2026
Reviewer name: SweetPea
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

misleading size

This is not a true Queen size. Smaller

Helpful?30AH1NYCYB8Y13890868215
Jul 29, 2026
Reviewer name: Liza
1 out of 5 stars
1 out of 5 stars review

literally no support. if you want to toss and turn all night and wake up with a super sore back, this is the mattress for you. at least the returns are easy

Helpful?30AH1NYCYB8Y13890868215
Aug 4, 2026
Reviewer name: Bo
1 out of 5 stars
1 out of 5 stars review

Don't buy this

This is the first time I've bought something from Sam's that was not as advertised, defective, and poorly made. Very disappointing...and it's taking a long time to return it.

Helpful?30AH1NYCYB8Y13890868215
Jul 27, 2026
Reviewer name: CHRISTOPHER
3 out of 5 stars
3 out of 5 stars review

Decent, but not worth the $ these cost

This mattress is comfortable, and doesn't sleep too hot, but it had definite dips after just a few months. We are returning it and going back to our old mattress that we luckily saved.

Helpful?30AH1NYCYB8Y13890868215
Aug 4, 2026
Reviewer name: Jeff
5 out of 5 stars
5 out of 5 stars review

Great overall product

Bought a XL Twin firm and plush mattress, along with the King twin adjustable bed frame. easy set up on all, and could not be any happier, they are great, at half the price of the similar mattress like Nectar.

Helpful?30AH1NYCYB8Y13890868215