Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
306 ratings205 reviews
  1. 5 stars65% (198)
  2. 4 stars10% (31)
  3. 3 stars8% (23)
  4. 2 stars4% (13)
  5. 1 star13% (41)

Member photos

  • +117 images
Sort by |
Showing 101-110 of 205 reviews
Aug 27, 2026
Reviewer name: No name
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Never fully rose and was way to soft for a medium

Very poor mattress

Helpful?56MNVX2X80RL13890868215
Jun 10, 2026
Reviewer name: Jessica
1 out of 5 stars
1 out of 5 stars review

Medium feels softer than soft.

Medium feels softer than soft - have to return in person to avoid shipping fees.

Helpful?56MNVX2X80RL13890868215
May 8, 2026
Reviewer name: WENDI
3 out of 5 stars
3 out of 5 stars review

sheets will not stay on the cover is too slippery

why on Earth would you put a very silky cover on a mattress the sheets just want to slide off every time you move the sheets slide with you because the cover of the mattress is so slippery

Helpful?56MNVX2X80RL13890868215
Jul 27, 2026
Reviewer name: CHRISTOPHER
3 out of 5 stars
3 out of 5 stars review

Decent, but not worth the $ these cost

This mattress is comfortable, and doesn't sleep too hot, but it had definite dips after just a few months. We are returning it and going back to our old mattress that we luckily saved.

Helpful?56MNVX2X80RL13890868215
May 27, 2025
Reviewer name: Becker
5 out of 5 stars
5 out of 5 stars review

LOVE Our New Mattresses!

We bought two twins a couple weeks ago (firm for husband and medium for me) for our king size platform. I really couldn't be happier, and my husband likes his, too. We both slept better immediately. Less tossing and turning from him, and I wake up in the same position I fall asleep in, with no extra stiffness/soreness. My only complaint is that when we measured (twice!), the twin x 2 was the correct size according to the chart, but now that they are here, unwrapped, and inflated, maybe the twin XLs would have fit a little better length-wise? Not a big deal for us, though...the foot of the bed is covered in sheets/blankets anyway, so it's not worth time or effort to exchange over a couple inches...but this is just a heads up for others who have different taste in firmness levels and want to try doing the same. Wait for the occasional $50 off and splurge. I think these mattresses are definitely worth it!

Helpful?56MNVX2X80RL13890868215
reply from Member's Mark Team

Thank you so much for sharing your experience, Becker! We're thrilled that both you and your husband are sleeping better and enjoying your customized firmness levels—that's exactly what we hope for with our mattresses. It's great to know the firm and medium combo is working so well for you both. We also really appreciate your note about sizing. While two standard twins do match the width of a king, you're right that Twin XLs are typically a better fit lengthwise for most king platforms. Your feedback is super helpful for others considering the same setup.

Nov 29, 2024
Reviewer name: bmeff
1 out of 5 stars
1 out of 5 stars review

Did not last very long!

This mattress does NOT hold ip. We purchased it in September and it is already broken down. It was much more plush than expected, as well. Save yourself the hassle and get a nicer one elsewhere. This one was great for the first few weeks and has two holes where we have slept for barely two months! The motion transfer is awful, as well. Such a disappointment. We are returning it for a full refund, it hasn’t even been 90 days.

Helpful?56MNVX2X80RL13890868215
reply from Performance Sleep Products

Hi Bmeff -<br /><br />I am sorry to hear that the Member&#39;s Mark Hotel Premier Hybrid mattress did not meet your expectations. Sam&#39;s Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review.<br /><br />https://www.samsclub.com/content/returns?xid&#61;ftr:return-refunds

Feb 8, 2026
Reviewer name: MICHELLE
2 out of 5 stars
2 out of 5 stars review

Buyer beware - this mattress is not firm.

If you are looking for a true firm mattress this is not the mattress for you. We’re purchased other memory foam mattresses from Sam’s and have always been very pleased. When it was time for a new mattress I was skeptical of the hybrid mattress but decided to give it a try since one of the options was “firm”. After letting the mattress expand to its full size I was initially pleased with the overall thickness of the mattress. Then I slept on it. I have always had a firm mattress. I would rate this version of this mattress as soft. I verified that my receipt and the box I received all stated that I ordered and received a firm mattress. Unfortunately this will likely wind up being a complete waste of my money and will likely end up in a landfill sooner than expected.

Helpful?56MNVX2X80RL13890868215
May 24, 2025
Reviewer name: Good purchase
5 out of 5 stars
5 out of 5 stars review

Good purchase

I was initially reluctant, but I am pleased with my recent purchase. I have had split king purple 4 mattresses for a while now, but I wanted to switch to a single king mattress. I'm a 180 pound male who likes a softer feel mattress, and the plush version suits me perfectly. It's has just the right amount of cushion to keep my shoulders from hurting for when I want to sleep on my side, and just the right amount of support for when I want to sleep on my back. I caught this with a $200 off sale, and I believe the quality for price is definitely worth it. I purchased a 4 Way Stretch Micro-Knit fitted sheet for this and it stretches, stays tight, and stays put. No cons so far.

Helpful?56MNVX2X80RL13890868215
reply from Member's Mark Team

Thank you for your purchase and your exciting feedback! We are thrilled that you are getting a restful night's sleep, and you can feel the exceptional value in your new Member's Mark Hybrid!

Jun 30, 2025
Reviewer name: mel
5 out of 5 stars
5 out of 5 stars review

Great mattress :)

Purchased the "firm" version of this mattress a couple of weeks ago. Slept on it for 5 days now. Very comfortable, and the cooling top is great! "Firm" = support and a little give. Definitely not a hard mattress. No harsh smells were noticeable when the mattress was unwrapped. The box was a little beat up but the mattress was not affected. I would purchase again. Melissa H.

Helpful?56MNVX2X80RL13890868215
reply from Member's Mark Team

We're so glad you're enjoying the firmness and cooling top of our mattress, Mel! Thank you so much for the 5-star recommendation!

Nov 21, 2025
Reviewer name: BRITTANY
5 out of 5 stars
5 out of 5 stars review

Best Mattress

I researched for over a month before purchasing. BEST PURCHASE EVER! I was waking several times a night hurting in my hips and lower back on my Temperpedic mattress. From night one on this Members Mark hybrid, I did not wake up once hurting. I even slept an extra two hours! This purchase is well worth the money.

Helpful?56MNVX2X80RL13890868215