We are sorry for your experience, Ruby. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. As a reminder: 1) Always cook on low to medium heat. 2) Avoid open fire climbing up to the pot body wall. 3) Avoid sudden temperature changes (thermal shock) on the cookware itself. Always let cookware cool down to room temperature before washing. Please know you can exchange or return them anytime with the Member's Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance.

We're sorry to learn about your experience with this set, EG, and we hope your return was hassle-free.

We are sorry to hear about your experience. Here are some tips for you to protect this set. 1. Always cook on LOW TO MEDIUM HEAT. 2. HAND WASHING RECOMMENDED, even though they are DISHWASHER SAFE. 3. Always cool down to room temperature before hand washing. The use of high heat and a sudden temperature change (Thermal Shock) can cause metal fatigue, warping, deformation, non-stick deterioration, chipping, and discoloration. 4. Avoid sliding across the metal stovetops that may damage the bottom coating.