We certainly apologize for any confusion. We'd like to mention that you didn't receive the product in the original packaging due to the fact that this listing ships in its own container. Because of this packaging, there are no instructions included. To use, simply apply Crest 3D Whitestrips Professional Effects for 45 minutes a day and Supreme Bright Boost for 60 minutes a day. Instructions can also be found online on this listing. As well, we can assure you that our products go through many quality checks to ensure that they reach you in the best possible condition, and you should have received 27 treatments. We'd be happy to look into this further, as well as answer any questions you may have. When you're able, please give us a call at (800) 395-8423.

Just like a bright smile, we expect your Crest 3D Whitestrips to stick around for their whitening session. We're sorry to hear about this, but please know this isn't normal. You may find better success if you wear the upper and lower strips at separate times. You can also use a mirror and gently tuck the strip in the spaces between your teeth with your fingernail, and then fold the excess behind your teeth. Of course, try avoiding touching the strip with your tongue, and if you feel it begin to slip, close your mouth, and create suction to tighten the strip. We'd love to hear from you about this, so please give us a call at (800) 448-6200.

We're sorry to hear that you haven't seen the brilliant results you expected. All of our products go through many quality checks to make sure you get results when used as directed. Please give us a call at (800) 448-6200 so that we can make this up to you.