Hello and thank you for bringing it to our attention that your Dash Portable USB Blender is not powering on. Please note that we developed a safety featured to prevent it from accidentally blending in transport. You will note there are two small arrows (one on blending base, one on blending bottle) - they need to be aligned in order for the unit to blend. If this does not solve the issue, please contact us at support@bydash.com - we would love to help further troubleshoot or issue a replacement unit if yours is defective after all. Thanks!

Hi MJ,Please beware that some third party retailers may sell used or imposter products.

Hello and thank you for taking the time to provide your feedback on the Dash Portable USB Blender! We are sorry to learn you are disappointed with its level of power. It is truly a portable blender intended for single-use recipes on the go. If you are looking for something with more power, please check out some of our larger units available. If you need further assistance, please contact our customer service team at support@bydash.com. Thanks!