Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4 out of 5 stars
stars
328 ratings222 reviews
  1. 5 stars63% (207)
  2. 4 stars10% (32)
  3. 3 stars8% (25)
  4. 2 stars5% (16)
  5. 1 star15% (48)
Sort by |
Showing 141-150 of 222 reviews
Feb 15, 2026
Reviewer name: Patrick
2 out of 5 stars
2 out of 5 stars review

Look Elsewhere

Incredibly mushy, zero support. We put it on an adjustable platform and it was terrible, we are just waiting for a replacement mattress to then return this mattress… Definitely look elsewhere.

Helpful?30AH1NYCYB8Y13889213244
Nov 7, 2024
Reviewer name: Kimmie
5 out of 5 stars
5 out of 5 stars review

Great for a side sleeper

We bought the Medium. It has a nice supportive spring base with a soft cloud like topper. I would highly recommend to anyone who likes a softer mattress. Great for a side sleeper.

Helpful?30AH1NYCYB8Y13889213244
reply from Performance Sleep Products

Hi Kimmie - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Jul 13, 2025
Reviewer name: Mattress
5 out of 5 stars
5 out of 5 stars review

Very comfortable

We bought one mattress and found it so comfortable that we bought a second. It has NO faulty construction issues. We bought "medium" firm and it is highly supportive with a quality memory foam on top.

Helpful?30AH1NYCYB8Y13889213244
reply from Member's Mark Team

Thank you so much for this fantastic 5-star review!

Apr 7, 2026
Reviewer name: Jeffrey
5 out of 5 stars
5 out of 5 stars review

Coming from a memory foam mattress

We had a name brand memory foam mattress for a handful of years that costed twice as much, and my wife and I like this considerably better. I'm 6'5 and weigh around 250lbs and this bed is very supportive and comfortable

Helpful?30AH1NYCYB8Y13889213244
May 29, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Terrible mattress, never expanded to its full size so fits loosely within its cover and coils start to protrude out. Sam's only response was to bring back to store. Terrible product and Sam's does not stand behind it.

Helpful?30AH1NYCYB8Y13889213244
Jun 12, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Awesome and incredible value

This mattress feels so comfortable night after night and is perfect for me and my husband. This is an incredible value for the price considering how much mattresses are today. We might even have to buy another for our beach house.

Helpful?30AH1NYCYB8Y13889213244
May 8, 2026
Reviewer name: WENDI
3 out of 5 stars
3 out of 5 stars review

sheets will not stay on the cover is too slippery

why on Earth would you put a very silky cover on a mattress the sheets just want to slide off every time you move the sheets slide with you because the cover of the mattress is so slippery

Helpful?30AH1NYCYB8Y13889213244
Dec 25, 2024
Reviewer name: Bob
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Absolutely Great

This mattress is "Hotel Quality" - very solid, firm construction and heavy! Unfolded quickly after release from the box & plastic wrap! Slept on the floor for several nights before the bedroom suite arrived. As described on the box!

Helpful?30AH1NYCYB8Y13889213244
Jun 5, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Smell is horrible

I ordered this mattress on 5/13/26 and it still smells 🤢. It's so bad I have to leave the door closed and window open with fan on. I hope it fades it's awful!!

Helpful?30AH1NYCYB8Y13889213244
Feb 1, 2026
Reviewer name: Phil
5 out of 5 stars
5 out of 5 stars review

I love this bed! I was weary about buying a bed in a bag but decided to give it a whirl. I will never look back about buying a mattress from a bed store. I am pleasantly surprised with how easy and efficient it was to put up. I was able to sleep on it the same night, but it continued to firm up for the next 3 days or so. I bought the firm for my room while my husband bought the medium for his room. I had back surgery about 2 years ago and my old mattress was 11 years old. This is my first time buying a firm bed. Now, the firmness will be a perceived feeling, but it is like a hotel mattress. It conforms to the body but doesn’t sink in. It is perfect for me and supports my back and hips perfectly. The medium also feels supportive but it conforms a bit more to the body and has a bit more give in the mattress. I have no aches or pains on either bed but the firm is more supportive for me and better on my joints. My husband prefers the medium but likes the firm, too. It really is just a matter of preference. Overall, medium is a perfect bed but the firm is more supportive for my condition. I’m very pleased with my purchase

Helpful?30AH1NYCYB8Y13889213244