I love this bed! I was weary about buying a bed in a bag but decided to give it a whirl. I will never look back about buying a mattress from a bed store. I am pleasantly surprised with how easy and efficient it was to put up. I was able to sleep on it the same night, but it continued to firm up for the next 3 days or so. I bought the firm for my room while my husband bought the medium for his room. I had back surgery about 2 years ago and my old mattress was 11 years old. This is my first time buying a firm bed. Now, the firmness will be a perceived feeling, but it is like a hotel mattress. It conforms to the body but doesn’t sink in. It is perfect for me and supports my back and hips perfectly. The medium also feels supportive but it conforms a bit more to the body and has a bit more give in the mattress. I have no aches or pains on either bed but the firm is more supportive for me and better on my joints. My husband prefers the medium but likes the firm, too. It really is just a matter of preference. Overall, medium is a perfect bed but the firm is more supportive for my condition. I’m very pleased with my purchase

Purchased the "firm" version of this mattress a couple of weeks ago. Slept on it for 5 days now. Very comfortable, and the cooling top is great! "Firm" = support and a little give. Definitely not a hard mattress. No harsh smells were noticeable when the mattress was unwrapped. The box was a little beat up but the mattress was not affected. I would purchase again. Melissa H.

The mattress was prefect at first but has seemed to lose its firmness in the 5 months I've had it. I purchased the medium but feels more like a soft at this point. Has anyone had this issue with theirs? Is the company willing to return the product for a firm in hopes that it will adjust to a Medium or stay firmer? I'm not a heavy person by any measure so the weight is not an issue.

Bought 2 of these for our new houses' guest rooms. After shopping around for a well priced mattress we chose these. Very pleased with the quality and price. Once out of the box we left them overnight to expand. They are very comfortable to lie on. I haven't slept overnight on them, but I have had a lie down to test them. I would buy them again for sure.

If you buy the Ultra Plush, expect a SUPER SOFT mattress. In fact it is so soft, it feels like it is actually hurting rather than helping since there is virtually no support. We like a plush mattress but this is nuts. When you lie on it, and we are not big people, from the side you can only see 80% of us. Medium firm is probably the best. The other issue is sheets staying on. The cover is incredibly slick and the sheets slip off with ease. You will need a zip-on mattress cover that has some friction to keep the sheets from slipping off the corners. All it takes is getting in the bed and a corner will come off. We have the right sized, deep pocket sheets (from Sams). If your weight is in the 100 to 120 pound range, you may not sink like a rock. An average adult (I weigh 190), I am in a hole. This one is going to being returned.

This is the 2nd time I have ordered a members mark twin xl mattress from Sam’s. The first time it was the 12” and this time it’s the 14”. Both times I received a mattress that was twin size not twin xl, contrary to what the box was marked as. I returned the 12” and now I will be returning this 14”. You cannot use a twin size comfortably on an adjustable split king bed or frame. It’s awful having the pillows falling behind the top of mattress all night. This mattress also has very little foam thickness on the springs, it’s only 4” thick on a 14” thick mattress. The mattress doesn’t even expand larger than 13”. I have enclosed photos of this. It’s so bad that the mattress cover is huge compared to the mattress. I enclosed photos of the length measurements along the top of the mattress and along the bottom of the mattress. Customer service states that the length is +-1” well this is 74” on the top and 77” on the spring side. I have 3” of space between the headboard and mattress with the bed set to flat and you can see in the photos that’s with the spring side up which is the longer of the sides, so compared to my husband’s side which is a foam mattress it’s a big difference. I don’t know what the other sizes of this mattress are like but the twin xl is awful. The springs are felt as the night goes on which I say is because of the lack of foam. This 14” also has less coils then then the 12” according to the product information for both mattresses. Save your money folks, this is not the bargain it seems.

We purchased this mattress in Decembrr 1st, specifically because Sam’s Club stated it would arrive before we left for a month-long vacation. That turned out to be completely false. When we realized the delivery would be late, we attempted to stop it, but Sam’s Club’s customer service was an absolute nightmare—outsourced to a call center where communication was difficult, and in the end, they were completely useless. No surprise there—Sam’s Club’s delivery service is notoriously bad. Major Sizing & Build Quality Issues When we finally set up the mattress in January, we immediately noticed serious problems. It’s not even a true king size—it’s 3 inches too short and 1.5 inches too narrow. On top of that, the coil springs were sticking out on the ends and sides, making it uncomfortable and even painful to get in and out of bed. It feels like they forgot to add the edge band, making this mattress look and feel cheap and poorly constructed. False Advertising – NOT a Tempur-Pedic Alternative Sam’s Club advertises this mattress as comparable to the Tempur-Pedic Adapt Hybrid ($3,200 retail price)—but that’s completely misleading. My wife and I went to test the real Tempur-Pedic in-store, and there is absolutely no comparison. The Sam’s Club mattress lacks the comfort, support, and durability of a high-quality mattress. It’s just a cheap knockoff designed to trick buyers into thinking they’re getting a premium product. Deceptive Business Claims Even worse, Sam’s Club’s ad claims this company has been in business for 140 years—but in reality, they’ve only been making mattresses for a few years. This is just another marketing gimmick meant to mislead consumers. Final Verdict: A Complete Waste of Money This mattress is low-quality, falsely advertised, and sold at a price that tricks people into thinking it’s high-end. Between the delivery issues, false claims, and poor construction, this has been a frustrating experience from start to finish. If you’re considering buying this mattress from Sam’s Club—DON’T. Save yourself the hassle and look elsewhere.

Big man needs support and coolness. I got both. Great purchase for me.

It says medium firmness on the box. I would have just as soon slept on bricks.

We were skeptical but so far we have been impressed with the mattress.