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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
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4 out of 5 stars
stars
328 ratings222 reviews
  1. 5 stars63% (207)
  2. 4 stars10% (32)
  3. 3 stars8% (25)
  4. 2 stars5% (16)
  5. 1 star15% (48)
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Showing 121-130 of 222 reviews
May 28, 2025
Reviewer name: Gio
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Firmes

It said is medium but is really sof

Helpful?30AH1NYCYB8Y13889213244
reply from Member's Mark Team

We are sorry the medium was not firm enough for you, Gio. Please know that you are eligible for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 if you need assistance.

Dec 5, 2024
Reviewer name: Kev
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Satisfied

Big man needs support and coolness. I got both. Great purchase for me.

Helpful?30AH1NYCYB8Y13889213244
reply from Performance Sleep Products

Hi Kev - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Jun 22, 2025
Reviewer name: K Carrico
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very comfy

Very comfortable mattress. I will be buying more of these soon!

Helpful?30AH1NYCYB8Y13889213244
reply from Member's Mark Team

Thank you so much K Carrico for the excellent rating and repeat purchase!

Feb 10, 2025
Reviewer name: Ronnie
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not what it says

It says medium firmness on the box. I would have just as soon slept on bricks.

Helpful?30AH1NYCYB8Y13889213244
reply from Performance Sleep Products

Hi Ronnie, that’s super disappointing — especially if you were counting on a good night’s sleep. We’re truly sorry to hear that it didn’t meet your expectations. Comfort is highly subjective, and while some customers love the support of the medium firm, we understand it may not be suitable for everyone—especially if you're looking for more cushioning. Perhaps you can exchange this for the Plush version and sleep better!

Oct 13, 2024
Reviewer name: DWW17109
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Not really firm

Not as firm as I was expecting. I ordered the firm but the mattress is more like a medium firmness.

Helpful?30AH1NYCYB8Y13889213244
reply from Performance Sleep Products

Hi DWW - I am sorry to hear this mattress did not meet your expectations. Sam's Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review. https://www.samsclub.com/content/returns?xid=ftr:return-refunds

May 23, 2026
Reviewer name: Paul
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Not worth it

Too soft to be called medium firm. Edges of mattress are very soft. Not cool at all.

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May 21, 2026
Reviewer name: Colorado Review
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great bed

solid, but forms to you, very comfortable.

Helpful?30AH1NYCYB8Y13889213244
Jun 8, 2026
Reviewer name: SweetPea
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

misleading size

This is not a true Queen size. Smaller

Helpful?30AH1NYCYB8Y13889213244
Aug 27, 2026
Reviewer name: No name
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Never fully rose and was way to soft for a medium

Very poor mattress

Helpful?30AH1NYCYB8Y13889213244
Sep 19, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Waste of money

The mattress was not the size it was advertised. Don't waste your time. It's been here for more than a week and no one has picked it up.

Helpful?30AH1NYCYB8Y13889213244