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Sams Club
Customer reviews for Serta SleepTrue 13" Medium Hybrid Mattress for
Serta SleepTrue 13" Medium Hybrid Mattress
4.2 out of 5 stars
stars598 ratings262 reviews
  1. 5 stars63% (377)
  2. 4 stars16% (96)
  3. 3 stars6% (35)
  4. 2 stars4% (25)
  5. 1 star11% (65)
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Showing 121-130 of 262 reviews
Feb 20, 2022
Onewaymn
5 out of 5 stars review

Verified Purchase

Guests loved it

Bought this for a guest room. So far guest think its great. It's a January 2022 purchase so only a few guests thus far.

Helpful?1C6YP72NOOYH13888664019
Dec 23, 2021
Singlemom74
4 out of 5 stars review

Verified Purchase

Comfortable

Mattress is comfortable and easy to sleep on. The only problem is the edges around the mattress stick up and make it uncomfortable.

Helpful?1C6YP72NOOYH13888664019
Jun 29, 2022
Steffie60
5 out of 5 stars review

Verified Purchase

Perfect Sleeper

I purchsed three twin mattresses for my granddaughters. They each gave the mattresses a very high rating. My youngest said, "Best sleep ever"

Helpful?1C6YP72NOOYH13888664019
Dec 4, 2022
Brandon
3 out of 5 stars review

Good at first

We really liked it at first, but after only about a year it was sagging. Two years and we wanted a new mattress. Not the longevity we expected, obviously.

Helpful?1C6YP72NOOYH13888664019
reply from Serta Team

Hi Brandon. Thank you for taking the time to leave a review. We're sorry to hear that you're experiencing an issue with your Serta 13" Coil Euro Top King Mattress. We value your feedback and would love to get this resolved for you immediately. Please contact (385) 256-9674 and a representative will be happy to assist you further.

Jul 30, 2021
JJ
2 out of 5 stars review

Nice and cheap

I've had this mattress for several months now. After giving much time to adjust to the new mattress, my concussion is that the mattress is saggy. It is way too soft and offers very little body support. I constantly roll over to feel support.

Helpful?1C6YP72NOOYH13888664019
reply from Serta Team

Hi JJ, We're sorry to hear that you are experiencing issues with your Serta mattress. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. For further assistance you may also contact our Serta customer care team at 888-557-3782. Thank you!

Mar 17, 2022
Cheryl
1 out of 5 stars review

Verified Purchase

Never got to test it

My mattress was still in plastic on floor when sewer line backed up 4inches of water into my home. Being that there was a tear in the bottom of the plastic, the mattress soaked up a lot to f the water :(

Helpful?1C6YP72NOOYH13888664019
reply from Serta Team

Hi, Cheryl. We're sorry to learn of your experience. Please contact us at 1-888-240-1945 so we can learn more about your situation. Thank you.

Jan 3, 2023
Tiffany
1 out of 5 stars review

Sagging within months

I purchased this bed in 2021. Had to have it replaced for sagging really bad in October 2022 and it's already sagging again so I just got my money back will never purchase ever again.

Helpful?1C6YP72NOOYH13888664019
reply from Serta Team

Hi Tiffany! We’re so sorry to hear that you have not had a good experience with your Serta products. Thank you for taking the time to provide us with your honest review.

Nov 7, 2021
mphuskins
5 out of 5 stars review

Verified Purchase

Great mattress for the money

Great mattress for the money! We put it in the guest room and everyone that has slept on it says its very comfortable. We would purchase again for limited use.

Helpful?1C6YP72NOOYH13888664019
Dec 4, 2023
Xboy
5 out of 5 stars review

Verified Purchase

Mattress

Excellent bed for guest room

Helpful?1C6YP72NOOYH13888664019
Nov 27, 2023
LWI
3 out of 5 stars review

Verified Purchase

Ok for the price

Not very comfy, i wake up with sore muscles but the return process is quite the hassle.

Helpful?1C6YP72NOOYH13888664019