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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4 out of 5 stars
stars
328 ratings222 reviews
  1. 5 stars63% (207)
  2. 4 stars10% (32)
  3. 3 stars8% (25)
  4. 2 stars5% (16)
  5. 1 star15% (48)
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Showing 21-30 of 222 reviews
Sep 4, 2024
Reviewer name: Jon
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

XL Twin Pair

We bought two of the XL Twin size to replace our King size mattress, and use them on a pair of matching adjustable bases. We’ve only had them a couple of weeks, but so far we're both happy with them! This 14" thich mattress works well with the adjustable base, though a thinner mattress might work better.

Helpful?30AH1NYCYB8Y13888561639
reply from Performance Sleep Products

Hi Jon - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Mar 2, 2025
Reviewer name: Mindy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Loving our new mattress

We were sceptical about a bed in a box but our sleep number got damaged so we found ourselves needing a mattress in a hurry in a Sunday so we ran to Sam’s and got this one to try until we could get a “good” one later. To our surprise, the mattress is super comfortable. We’ve had it two weeks now and we both love it. No tegrets.

Helpful?30AH1NYCYB8Y13888561639
reply from Performance Sleep Products

Hi Mindy, thank you for your great feedback. We are so excited that you are enjoying your new mattress, and we love it too! The product was designed to offer superior quality using high end materials for a great price. Sleep well!

Apr 15, 2026
Reviewer name: Meredith
5 out of 5 stars
5 out of 5 stars review

Excellent quality and SO comfortable!

I absolutely LOVE this mattress! It is so comfortable and is the perfect firmness. It comes with a removable, washable cover that simply zips off which is a wonderful feature. It's nice and deep while not so thick that sheets don't fit it. I highly recommend this for a fabulous night's sleep!

Incentivized Review
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Apr 17, 2026
Reviewer name: Love2shop
5 out of 5 stars
5 out of 5 stars review

Cool, Comfortable and Great Value !

I am extremely happy with this Member's Mark Hotel Premier Collection mattress. From the very first night, I noticed a big difference in comfort and support. The hybrid design really gives you the best of both worlds—the memory foam layers feel soft and contour nicely, while the pocket coils provide excellent support and keep everything feeling stable. One of my favorite features is how cool it sleeps. The cooling cover and gel memory foam really seem to work—I don't wake up overheated like I have with other mattresses. It's a great balance of softness and firmness (I'd say true medium), which works well whether you sleep on your back or side. Setup was simple, and the quality feels impressive for the price. It honestly has that “hotel bed” feel right at home. If you're looking for a comfortable, supportive, and cooling mattress without spending a fortune, this is a fantastic choice. Highly recommend!

Incentivized Review
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Apr 20, 2026
Reviewer name: SBIXBY
5 out of 5 stars
5 out of 5 stars review

Great mattress

It came shipped in a box and wrapped up. It has instructions to unwrap and must set for 72 hours to fully inflate up. Once we got this situated, you get a great size mattress. Cooling fabric, handles on the size and zipped enclosure so you can wash. We enjoy the comfort of this mattress. My daughter insists its her favorite comfy bed.

Incentivized Review
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Apr 16, 2026
Reviewer name: DWD
5 out of 5 stars
5 out of 5 stars review

Deep Sleep

I already love memory foam mattresses. This was a step above what I have used in the past. I love the washable cover. Simply unzip and wash. I have some back issues and the way this fits to my back provides for a great sleep. I wake up relieved. I am a hot sleeper and the cooling technology really helped.

Incentivized Review
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Apr 19, 2026
Reviewer name: DeeLoves2Shop
5 out of 5 stars
5 out of 5 stars review

Feel like a Lux Hotel Mattress

This mattress is absolute luxury! "Hotel Premier" really lives up to its name. The mattress is firm yet the gel memory molds to your body and has just enough movement. The cooling cover is makes getting in bed feel so great. Its arrives in a box and setups quickly.

Incentivized Review
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Apr 29, 2026
Reviewer name: TI
5 out of 5 stars
5 out of 5 stars review

Great Support and Comfort, but Strong Initial Odor

I've been sleeping on the Member's Mark Hotel Premier 14” Hybrid Mattress (medium firmness), and the difference has been incredible. Before switching to this mattress, I was using an old spring mattress and waking up every morning with severe back pain—it was even difficult just to get out of bed. After the very first night on this one, I woke up completely pain-free. I've now been sleeping on it for several nights, and that relief has continued. I'm consistently waking up without any discomfort and can get out of bed easily again. The medium firmness is exactly what I was looking for—not too soft and not too firm. My previous mattress was a pillow top, and this feels much more supportive while still being comfortable. The only downside is the smell when you first open it. There's a strong, unpleasant odor at first. It does fade over time, but even after a week, there's still a slight smell lingering. Also, be aware that the mattress is quite heavy. I have a king size, and getting it up the stairs was a challenge—it's definitely a two-person job. Overall, if you're dealing with back pain and need a supportive yet comfortable mattress, this one has been a great fit for me.

Incentivized Review
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Feb 28, 2025
Reviewer name: 13th Gen
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

No longer skeptical of mattress in a box

My wife wanted to replace our $2,500 Stearns & Foster mattress because she sunk into her sleeping position after a few years (the mattress basically had divots in it where we slept). I didn't want to spend another $2,500 on a mattress so we compromised on our first ever mattress in a box. So far, it's been great. The only advice I'd add is medium is firmer than we expected. We're not disappointed - and we haven't tried the plush or firm - just saying our experience with the medium is that it's more like "medium-firm."

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reply from Performance Sleep Products

Thank you for your detailed and honest feedback! We’re so glad to hear that your first experience with a mattress-in-a-box has been a positive one—especially after transitioning from a high-end Stearns & Foster. It’s great to know that the mattress is meeting both your comfort and budget expectations. We also appreciate your note about the firmness level. Feedback like yours helps other customers make informed decisions, and we’ll be sure to share your insight that the “medium” feels more like a “medium-firm.” If you ever have questions or need support down the line, we’re always here to help. Wishing you and your wife many restful nights ahead!

Dec 8, 2024
Reviewer name: Shannon
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very pleased!

After getting 3 defective Nectar Premium mattresses in a row, I decided to give up on Nectar. I took a chance on this mattress from Sam's. I purchased a Medium and couldn't be happier with it. I would say it's actually firmer that the Nectar Premium. I have a bad back, hips and knees. I am now able to enjoy pain-free sleep!

Helpful?30AH1NYCYB8Y13888561639
reply from Performance Sleep Products

Hi Shannon - We are pleased to hear that you are happy with your purchase. Thank you for your review :)