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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
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4.2 out of 5 stars
stars258 ratings168 reviews
  1. 5 stars68% (176)
  2. 4 stars10% (27)
  3. 3 stars6% (16)
  4. 2 stars5% (12)
  5. 1 star10% (27)

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Showing 151-160 of 168 reviews
Jan 10, 2026
Lincoln
1 out of 5 stars review

Not worth it.

Painful after lying in it for an hour or so. I bought this a few months ago and was hoping I'd adapt to it but so far no good.

Helpful?56MNVX2X80RL13888561639
Jan 15, 2025
MrsMarcum
5 out of 5 stars review

Excellent choice

Very happy with this purchase! I was a little worried about the "bed in a box" idea but its great quality and gives a good night sleep.

Helpful?56MNVX2X80RL13888561639
Feb 11, 2026
RK
3 out of 5 stars review

Oder

Bought this 5 weeks ago and the oder still hasn't gone away.

Helpful?56MNVX2X80RL13888561639
May 10, 2025
ttab
4 out of 5 stars review

Love it!!

This mattress is so comfortable, I can't wait for bed every night. My only complaint - it has a chemical smell. I'm hoping the smell will go away with time.

Helpful?56MNVX2X80RL13888561639
Nov 6, 2024
Kevin
5 out of 5 stars review

Verified Purchase

Love it!

Love it!

Helpful?56MNVX2X80RL13888561639
reply from Performance Sleep Products

Hi Kevin -<br /><br />We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Oct 25, 2024
George
5 out of 5 stars review

Verified Purchase

Have been using it after the purchase. Love it.

Great mattress

Helpful?56MNVX2X80RL13888561639
reply from Performance Sleep Products

Hi George-<br /><br />We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Nov 24, 2024
Panda
5 out of 5 stars review

Comfortable and supportive

This mattress compares to one we spent several thousand on with a black cover. It is incredibly comfortable and supporting. I was worried about it only having a few reviews but that's probably because people are too busy sleeping on this awesome bed. Unpacking was easy. You will need help carrying it upstairs, but otherwise just fine to do with one person. We also got the zinus base here at Sam's and it supports this bed and it is quiet!

Helpful?56MNVX2X80RL13888561639
reply from Performance Sleep Products

Hi Panda-<br /><br />We are pleased to hear that you are happy with your purchase. Thank you for your review :)

May 29, 2025
Ghostbusters
3 out of 5 stars review

Hybrid Ghostbed vs. Hybrid Premier Hotel Mattress

You get what pay. Sam's Hybrid Premier Hotel mattress is cheaply built. In comparison to Ghostbed with foam surrounding the coils, no foam surrounding the coils on Sam's premier Hotel mattress.Firm is not firm but medium when compared to other hybrid mattress

Helpful?56MNVX2X80RL13888561639
reply from Member's Mark Team

We're sorry to learn you are unhappy with your mattress, Ghostbusters. To clarify, our innerspring system features hundreds of individually wrapped coils providing long-lasting support. The pocketed coil design reduces motion, provides edge support for a more restful sleep. As a reminder, you can exchange or return your mattress for a full refund with the Member's Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance.

Oct 14, 2024
RJE
5 out of 5 stars review

Verified Purchase

Matress

We love this mattress, not too hard and not too soft.

Helpful?56MNVX2X80RL13888561639
reply from Performance Sleep Products

Hi RJE - <br /><br />We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Oct 14, 2024
Dabo
4 out of 5 stars review

Verified Purchase

Matters's firmness' rating

did not find information on the mattress stating if it was med or firm mattress, ordered firm

Helpful?56MNVX2X80RL13888561639