Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)

Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for

Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)

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4.2 out of 5 stars

stars258 ratings168 reviews

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Showing 131-140 of 168 reviews

Nov 21, 2025

Jessica

1 out of 5 stars review

Mattress awful and return process a nightmare

This mattress killed my back. Was way too soft (I ordered the medium) and had to return before having it a week. The online return process has been a nightmare! It took 3 weeks for someone to pick it up and they said it will be another 2 weeks before I may possibly see my refund. I will never buy another large item online from Sam's Club again.

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reply from Member's Mark Team

We’re very sorry to hear about your experience, Jessica. Comfort is highly personal, and it sounds like the medium firmness wasn’t the right fit for your needs. We regret that the return process added further frustration and took longer than expected, but we appreciate your feedback as this will help improve the process in the future. You can contact Member Support at (888) 301-0332 if you need further assistance.

Nov 23, 2025

Sheryl

5 out of 5 stars review

Wonderful!!!!

This is our 3rd mattress in 4 months. Finally a winner! I am 130 lbs and no back or other issues. We first purchased the Nectar Premier mattress it was to soft. I had a backache from day 1 that never went away even during the day. Then we purchased a Serta perfect sleeper firm mattress. My back ache went away, but it was very hard. My shoulders hurt sleeping on my side. Absolutely no give at all in that mattress. Decided to take a chance and purchase this Sams Hotel Premier Hybrid medium mattress at Sam's Club. It's perfect! It is definitely comparable to a high-end mattress. Very comfortable and supportive without being to soft or firm. It does seem very cool to sleep on which was also important to us. My only negative which is minor to me is it should be 14 inches high but mine measures 13 inches. Hope it holds up for years.

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Dec 16, 2025

GLC

3 out of 5 stars review

A bit too soft for a Medium. Just a heads up!

Wife and I bought the Medium version of this in store. This mattress feels like a plush and you sink in pretty deep while sitting. It is comfy while laying but a little to soft for us. We ended up ordering the Firm version online the next day. Will be returingin the Medium version once the other comes. Hopefully the Firm will serve us better.

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Sep 23, 2024

Michael T Smith

5 out of 5 stars review

Verified Purchase

Member's Mark Hotel Premier Hybrid Mattress

Comfortable, great value!

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reply from Performance Sleep Products

Hi Michael -<br /><br />We are pleased to hear that you are happy with your purchase! Thank you for your review :)

May 8, 2025

Kathi

5 out of 5 stars review

Verified Purchase

Dream of a mattress

So glad I found this on the app! Super comfy and at a great price!

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Mar 11, 2025

GSW

5 out of 5 stars review

Verified Purchase

Comfortable

Surprisingly comfortable. Bought for a quest room

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reply from Performance Sleep Products

Thank you for your review! We're so glad to hear that the mattress turned out to be surprisingly comfortable—especially for your guest room. We hope your guests enjoy a great night’s sleep whenever they visit!<br /><br />If you ever need help choosing another mattress or have any questions, we’re always here to help.

Jan 29, 2025

5 out of 5 stars review

Verified Purchase

Boxed Mattress

feels like a regular mattress- will not dissappoint

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Feb 15, 2026

Patrick

2 out of 5 stars review

Look Elsewhere

Incredibly mushy, zero support. We put it on an adjustable platform and it was terrible, we are just waiting for a replacement mattress to then return this mattress… Definitely look elsewhere.

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Feb 7, 2026

osfans

5 out of 5 stars review

Nice mattress

Just received our queen mattress yesterday and slept on it last night. We have the medium for firmness. I'd describe ours as more as medium-to firm. Great night's sleep - very comfortable and well made. We're happy with this purchase

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Feb 2, 2026

BROOKE

1 out of 5 stars review

We have had this mattress less than 3 Months and it already has dents where we sleep. The one side never even rose all the way full so there is a slant Off the side

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