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Customer reviews for Keter 165-Gallon Resin Outdoor Deck Box for
Keter 165-Gallon Resin Outdoor Deck Box
4.7 out of 5 stars
stars2,484 ratings1,016 reviews
  1. 5 stars85% (2,105)
  2. 4 stars10% (242)
  3. 3 stars2% (52)
  4. 2 stars1% (29)
  5. 1 star2% (56)

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Showing 951-960 of 1,016 reviews
Jun 1, 2023
mark37
2 out of 5 stars review

Damaged and terrible customer service

The product seems to be okay, but I didn't put it together because it was damaged. Now I have to return it. I tried to contact the company but their phone message is that you will be on hold indefinitely but if you go online you can upload pictures which you will have to do even if they talk to you. Other reviews say it takes weeks to get parts and some said they never came. So I'm done.

Helpful?20TZWECIBYCJ13888214303
Oct 11, 2024
SW
1 out of 5 stars review

Defective

So disappointed with this product - Purchased 3 and returned all. Wasn't even able to take pieces from all 3 purchased to make one complete deck box! Front piece of all were warped. the pre-drilled holes for the screws that hold the piston was split on one of the boxes. Grateful for Sams Club return policy to be able to be refunded the purchase price. Unfortunately the time spent to assemble, inspect, repack and drive back to Sams Club will never be gained back.

Helpful?20TZWECIBYCJ13888214303
Feb 12, 2024
Gam
3 out of 5 stars review

Could be better

Yes, this box is large and seems sturdy but I'm so disappointed the lid isn't soft close. I purchased this for my grands outdoor toys. I'm concerned their hands could be injured when the lid closes quickly. The Lifetime deck box I have does have soft close hinges but I needed something larger. Should have done more research.

Helpful?20TZWECIBYCJ13888214303
reply from keter-global team

Thank you for taking the time to let us know. We apologize the hinges are not closing softly as they should, please contact us at 1-888-374-4262 to get replacements. The customer service lines are answered Monday-Friday 8 am-5:30 EST.

Jul 28, 2024
Utterly Disappointed
1 out of 5 stars review

Completely destroyed!

This item is garbage. I ordered to pick up in club. I opened the box when i got home and its broken into so many pieces. Dont your time unless you can open the box right there before you leave with it. Im so disappointed. Cant refund or replace without driving back to the store over an hour away. I wish i could upload the photos.

Helpful?20TZWECIBYCJ13888214303
reply from keter-global team

Thank you for taking the time to let us know. We apologize that you received your deck box with broken parts. In order to get replacement parts please contact us at 1-888-374-4262. The customer service lines are answered Monday-Friday 8 am-5:30 EST.

Jun 24, 2024
SHEILA
5 out of 5 stars review

Verified Purchase

HAPPY HAPPY

love the size it is so nice to put all the cushions in and doubles as a beach HAPPY

Helpful?20TZWECIBYCJ13888214303
Jun 24, 2023
Sherry Bell
5 out of 5 stars review

Verified Purchase

LOVE IT!!!!

This deck box is above the rest!!! Excellent product for an excellent price. Thank you Sam's club.

Helpful?20TZWECIBYCJ13888214303
Aug 4, 2024
Greg
5 out of 5 stars review

Verified Purchase

Great Storage Box

Big box, sturdy all around. Absolutely great price for the storage size.

Helpful?20TZWECIBYCJ13888214303
Sep 7, 2024
Sharee
5 out of 5 stars review

Verified Purchase

Great purchase.

Very pleased. Easy to assemble. Study and looks great.

Helpful?20TZWECIBYCJ13888214303
Apr 26, 2023
SB
5 out of 5 stars review

Verified Purchase

Well valued storage box

Sturdy and easy to assemble

Helpful?20TZWECIBYCJ13888214303
Aug 3, 2024
Brenda Schulz
5 out of 5 stars review

Verified Purchase

Love my deck box!

Durable, hold all 4 cushions & backrests perfectly. Live it!

Helpful?20TZWECIBYCJ13888214303