Hi Sandra, we appreciate you sharing your review. We’re disappointed to hear about your experience as this isn't something we'd expect. We’d like the chance to learn more about what happened and see how we can help. When you have a moment, please give us a call at: 1-877-413-3736 (Monday–Friday from 8am-5pm CT). We look forward to speaking with you.

Thanks for sharing this with us, Mavis. We're surprised to hear you had an issue with this product because we always want you to be satisfied with your experience. If you'd like to share more and see how we can help, please give us a call at 1-877-413-3736 (Monday–Friday from 8am-5pm CT). Hope to hear from you soon.