We're saddened to hear this, because we know how important it is to have underwear that fit you well so that you feel protected, Diana. We can assure you this isn't something we'd expect, and we'd like to speak with you personally about your experience and see how we can try to help. When you have a moment, please give us a call at 1-877-413-3736 Monday–Friday from 8am-5pm CT so that we can learn more. Thanks, and we look forward to hearing from you soon.

Hi Wanda, we're disappointed to hear this. We'd like to better understand your feedback and help, so please give us a call at 1-877-413-3736 (Monday–Friday from 8am-5pm CT). Thank you.