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Customer reviews for Depend Fresh Protection Incontinence Underwear for Women, Choose Size for
Depend Fresh Protection Incontinence Underwear for Women, Choose Size

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Jul 14, 2018
frustrated
1 out of 5 stars review

No longer fit!

For the past 5 years, I have been getting the large size for my mother-in-law who is almost 100 years old and still dresses herself. I recently ordered her normal size and found that they had changed sizes. She has a 38 in waist and should fit in the large size still, but they are now too tight for her to get up. The next size up is so big on her that they now leak. What was Depends thinking? The goal for is too stay dry, not be fashionable! They say satisfaction guaranteed. I'm not satisfied and a call to the 800 number did me no good. We are now looking for another brand. Any suggestions anyone?

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reply from DependExpert

We appreciate your loyalty, and we're disappointed to hear about your mother-in-law's experience. We always want her to feel comfortable and protected when using our Depend Fit-Flex Underwear for Women, and since this hasn't been her experience with the new sizing, we'd like to learn more about what happened and see what we can do to help. When you have a moment, please give us a call at 1-877-413-3736 Monday–Friday from 7:30 a.m. to 7 p.m. CT or contact us here: https://www.depend.com/contact-us again so that we can continue to discuss this further with you. Thanks, and we look forward to hearing from you soon.

Dec 6, 2019
Steve B
1 out of 5 stars review

Changed, but not for the better!

I have been ordering these underwear for years and just received the latest order with the "new" underwear. They are a lot thinner and a strange color. They are also packaged in two bundles per box instead of as a four pack as before, much less easy to use and store. Bad move Depend! May have to try the Sams brand.

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reply from DependExpert

Hello Steve. While we have made some changes to our underwear, you should expect the same great protection and quality as before. We'd like the opportunity to speak to you further about your experience, and see how we can try to help. When you have a moment, please give us a call at 1-877-413-3736 Monday–Friday from 8am-5pm CT so that we can discuss this further with you. Thank you.

Feb 22, 2020
Yvette
2 out of 5 stars review

Quality of Product

I've used Depends underwear-for-women over five years now, and have seen the quality go down significantly. The inner pants (crouch area) completely pill off, starting at the top. Please review your design and quality of your product, because the short usage period of each underwear brief has become quite expensive.

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reply from DependExpert

Hi Yvette, we appreciate your loyalty through the years and we want to continue to provide you with a high-quality product that you've come to rely on. We're disappointed to hear about your experience as this is certainly unexpected. We want to learn more about your purchase and see how we can help you. Please hang onto the packaging and reach out to us at 1-877-413-3736 (available Monday–Friday from 8:00 am – 5:00 pm CST). We look forward to hearing from you.

Feb 24, 2026
RamsesC
3 out of 5 stars review

Men’s Underwear

[This review was collected as part of a promotion.] Can’t really say all that much about the performance as I’m not really in need of this product. That being said, I tried it out and the sizing seemed to be ok. The texture and fabric of it seemed to be somewhat comfortable but hard to speak on how reliable it is in terms of leakage and retaining everything in there.

Review from influenster.com
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Nov 21, 2025
Jenece
5 out of 5 stars review

Excellent product.

Depend is, without the shadow of a doubt, the absolute BEST incontinence underwear ever. I've tried other brands, but none of them can compare to Depend. Very well made. I've been wearing them since January 2006 and couldn't live without them. I'm on six types of medication a day now so I drink lots of water, so Depend is a dire necessity. Thank you, makers of Depend. You have constructed a very useful product, and I'm sure I speak for millions of people who "depend" on them daily.

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Dec 8, 2025
Anonymous
5 out of 5 stars review

No leakage comfortable discreet

[This review was collected as part of a promotion.] Used these for my patient who has dementia they were good !!! Can’t really tell he’s wearing pull ups or a diaper , they held the urine in. He didn’t complain so I’m assuming they felt comfortable. They don’t have a smell. Also I think they are secured on as they don’t fall down.

Review from influenster.com
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Oct 16, 2022
Kricia
1 out of 5 stars review

Verified Purchase

The Members Mark brand is better and more durable

The Members Mark brand is better and more durable. I bought these thinking they would be more absorbent but they were not and the quality is not good either. Firstly they don’t fit as well as the Members Mark brand, they slide down. Secondly they rip easily when trying to pull them up, I almost had a very embarrassing situation trying to depend on these Depends

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reply from DependExpert

Hi. We appreciate you sharing your feedback. We’re disappointed to hear about your experience and would like the chance to learn more about what happened and see how we can help. When you have a moment, please give us a call at: 1-877-413-3736 (Monday–Friday from 8am-5pm CT) or contact us here: https://www.depend.com/contact-us. We look forward to speaking with you.

Nov 3, 2025
jellyvero_2590
5 out of 5 stars review

It works!

[This review was collected as part of a promotion.] Gave this to a local shelter home and they were very happy to receive this quality of a product. Users have stated they are comfortable, fits great, has odors control and absorbs a lot of of the waste. Very durable product and lasts very long time.

Review from influenster.com
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Sep 26, 2018
britmys
5 out of 5 stars review

Change in fit

Their recent change in fit meant I had to go to an XL, rather than a L. That was somewhat disconcerting at first; my vanity was conflicted because I had not gained weight. In fact, I had been trying to lose weight for over a year, and choosing to do so in a healthier manner means my average weight is SLOWLY decreasing as I find choices which fit my lifestyle, activity level, etc. Going to an XL was therefore sensible, but a bit of a blow to my better self image. Turns out, I worked through the vanity of hating to size up when I KNEW I was making better choices. The better choice in this instance for me was sizing up to an XL (I hope temporarily) and I am finding the fit changes are a good thing because I am finding these Depends more effective in providing me the means of keeping my OAB private. I realize this confidence in the new fit and deciding to size up is actually helping me to continue in my self-care goal of eventually fitting into smaller sizes and is a good thing. Thanks, Depends! This brand/fit/absorbency level means this is MY preferred choice for giving me more confidence in handling my OAB with intentional self-care.

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reply from DependExpert

This is so wonderful to hear, britmys. Good for you for trying a new size to find the perfect fit for you. We are so pleased to hear our Depend Fit-Flex Underwear are keeping you feeling confident and protected at all times. Thank you for your review!

Dec 26, 2022
Sandy
5 out of 5 stars review

Verified Purchase

Great Product

Great product, fits well, does what its says.

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