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Customer reviews for Serta Hello Dreams Firm 12" Mattress for
Serta Hello Dreams Firm 12" Mattress
4.7 out of 5 stars
stars32 ratings32 reviews
  1. 5 stars84% (27)
  2. 4 stars9% (3)
  3. 3 stars3% (1)
  4. 2 stars0% (0)
  5. 1 star3% (1)
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Showing 1-10 of 32 reviews
May 27, 2026
Vickie M
5 out of 5 stars review

Good quality

We love our new mattress!

Review from Serta
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Apr 18, 2026
Tammi D
5 out of 5 stars review

5 star

My back could not ever feel better

Review from Serta
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Mar 3, 2024
loughmillerjenna
5 out of 5 stars review

Surprisingly Firm

[This review was collected as part of a promotion.] I had a memory foam mattress because the last time I tried spring mattresses, they weren’t firm enough. This one was quite surprising. It’s only been a month but I am very happy so far. I added a 3 in memory foam topper and that enhanced the experience.

Review from influenster.com
Helpful?4VZGIAS992ZV13887961373
Feb 1, 2024
cammyo
5 out of 5 stars review

Just what I was looking for!!

[This review was collected as part of a promotion.] Just received my Serta mattress! I'm so excited! We were on vacation, and I was looking for a new mattress online, then I received a claim for this!! This couldn't have come at a better time! Thank you, Influenster!!

Review from influenster.com
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Jan 31, 2024
karenb23eb
5 out of 5 stars review

Firm but not too firm.

[This review was collected as part of a promotion.] Serta’s Hello Dreams Firm mattress is firm, but not too firm. The mattress doesn’t give way on the edges like some mattresses do. So you can really utilize all of it. Besides the comfort factor I love the blue edging which will look crisp and clean for years to come.

Review from influenster.com
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Jan 31, 2024
kat313
5 out of 5 stars review

GREAT NIGHT SLEEP

[This review was collected as part of a promotion.] I have been sleeping on this SERTA HELLO DREAMS FIRM mattress for a little while now, and I have to say I have never slept so well. This mattress is very firm and feels so good. I definitely recommend this serta mattress to everyone. It is the best sleep ever. I love it.

Review from influenster.com
Helpful?4VZGIAS992ZV13887961373
Feb 7, 2024
gracieluv
5 out of 5 stars review

Supportive

[This review was collected as part of a promotion.] I'm impressed. I've never tried a hybrid mattress, but I have my gripes with innerspring mattresses; namely, that they create too much motion transfer (I'm a light sleeper), and they get lumpy and bumpy. This mattress has been so comfortable to sleep on. It's supportive and firm without being hard, and when one of us rolls over, the mattress doesn't bounce and jiggle anymore. I think we love it!

Review from influenster.com
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Jan 16, 2024
Emily329
5 out of 5 stars review

Highly recommended firm mattress!

My husband and I are so pleased with our new mattress! It is the right amount of firmness we were looking for with a slight pillow top finish to make it cozy to climb into bed. Our process was seamless from the beginning. The delivery process was easy and the guys who delivered the mattress were very careful not to knock anything off our walls. 10/10, would recommend!

Review from Serta
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Feb 7, 2024
esthercluff13
5 out of 5 stars review

Great mattress

[This review was collected as part of a promotion.] This mattress has help me sleep so much better then my last one. It the perfect level of firmness. It’s also soft in the best ways. Even my husband sleep has gotten better with this mattress. So worth it! Won’t be getting another brand again.

Review from influenster.com
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Mar 25, 2025
CDAVIS
1 out of 5 stars review

Not Firm

Bought this bed and slept in it last night. I am in serious back pain and feel like I sank in to a pit next to my husband. I weigh 160, and so being a frim bed it should be firm. It us not firm. It came warped and looks like not well made at all, floppy. Not worth the money. You have to return to vender and not Sams Club, so it will be a pain to return it now.

Helpful?4VZGIAS992ZV13887961373
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. To help facilitate the return process we recommend working directly with Sam's Club who will be able to go over the process and make the process as simple as possible. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!