Thank you, Cessna Pilot! It always makes us happy to hear feedback like yours.

Hi rene-guy, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again. 

We're happy to see you love your new Samsung TV, Ron. We hope you enjoy its multiple functionalities for many years. ML

Hi Luvvvez2shopto2, I’m sorry to hear that the sound quality of Samsung’s TU7000 TV was not on par with your expectations. We’re always here to help, and if given the chance, we could have assisted in providing sound adjustments that may have improved your audio experience. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. We hope to regain you as a customer in the future. ~ Samsung Advisor

Jake: You are leaving a review for the TU7000 Series TV which was launched in Spring 2020. From your description, I believe your review was intended for an older model. Nonetheless, I am sorry for the issues you have with your previous generation TV. Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. If you would like info on out-of-warranty service, please reach out to Samsung Support at: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Thank you, louair! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV. 

Hi 86SAMSUNG, Thank you for your review of the Samsung TU7000 TV. Please know we are here to help you. First, let's check the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Settings > Support > Device Care > Start Device Care. Next, if you need additional memory, you can add a USB Flash Drive to expand the TV's Memory. When you download a new app, you will be prompted to save it to a USB. If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor