Thank you, Popcorn50! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV.

Hi Elfie, It’s unfortunate to hear you’re experiencing issues with delays in remote response time with your TU7000 TV. Here are a few troubleshooting steps that might help with the issues you are experiencing. Please do ensure your TV’s firmware is up to date, which includes updates to remote responsiveness. You can check this by going to Settings > Support > Software Update. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Settings > Support > Device Care > Start Device Care I hope these tips help you enjoy your new product. You can always contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Whatagift: I am sorry to hear that you are experiencing issues with your TU7000 TV. If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues. 1) A connection issue; the most common problem. Where there is a bad connection, faulty cables or improper installation. 2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV. 3) There is something wrong with the TV, which will require a technician to assess the TV and find a solution. Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Hello, thank you for your review and feedback. We will pass your comments along to our store staff and hope you visit us again someday soon.