Ashu: Thank you for purchasing the TU7000 TV. I am very sorry for the color glitch issue you are encountering. Please check that your TV has the latest firmware update, which should resolve this specific issue. You can find the update at: samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 For instructions on how to update your firmware, please go to: samsung.com/us/support/answer/ANS00062224/ There are a number of reasons why your remote may not be working. The most common are physical damage, battery issues, pairing issues, or issues with the infrared sensor on the remote or TV. You may want to try the following troubleshooting steps. 1) Reset the remote by removing the batteries & pressing Power for 8 seconds. Then reinsert the batteries. 2) Check to see if the remote is sending/receiving an infrared signal. You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control through the camera on your smartphone. Refer to this article for more detailed troubleshooting steps for your remote. https://www.samsung.com/us/support/troubleshooting/TSG01202543/#unable-to-control-the-tv-with-the-remote Should your issue persist, or if you have any questions or concerns, please contact Samsung Customer Support. 1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Hi GMAsTheater, Thank you for sharing your thoughts regarding the TU7000 TV’s sound quality. Please know we are here to help. You can adjust the sound settings and modes to suit your personal sound preferences. You can change the Sound Mode by going to Settings > Sound > Sound Mode. You can also customize the sound with Expert Settings by going to Settings > Sound > Expert Settings. To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor