Hello, Thank you for taking the time to leave a review on your GE Appliances countertop microwave oven. We are sorry to hear that the appliance arrived damaged, and that you are having some trouble getting replacement parts. We recommend reaching out to your place of purchase directly to see if they can get you a replacement since it was damaged in the box. If you have any issues with the place of purchase, we recommend referring to page 15 of the owners manual at the link below for information on how to initiate a warranty claim: https://products-salsify.geappliances.com/image/upload/s--uukLF7Nu--/c35e23730934736d1049ac39da6daf25ac49e81c.pdf?_ga=2.245216717.973776705.1692021977-1100713441.1674245189 Thank you for your review, and for choosing GE Appliances for your home! -Devin@GEA

Hello, We’re sorry to hear that you’ve been less than impressed with so many aspects of your new microwave. We know microwaves tend to see a lot of use, and we understand how important it is that you enjoy using yours. Buttons that are difficult to read or press can make cooking harder, and an easily smudged body can detract from the appearance. It’s also important to be able to see inside your microwave, and a dim interior light can make that difficult. We are constantly working to make our products better, and we take your feedback seriously. We’ve forwarded your comments to our product team so that we can continue to improve. Thank you for taking the time to leave your review. Please know we’re here should you ever need assistance. -MichaelB@GEA

Hello there! We appreciate you taking the time to provide us with your valuable feedback. We are so sorry to hear that this microwave has not lived up to your expectations due to the low light on the display, the noise level of the appliance, and the difficulty of the door push button. We will be sure to share this feedback with our product design teams, so they can make the necessary improvements to this model. We are honored to have you as a part of the GE Appliances family, and we hope you enjoy your new microwave and range for many years to come. Happy cooking! - Adrian@GEAppliances

Hello - Thank you for spending a moment to share what has been going on. We are sorry to hear you are dealing with louder than normal noises. That is not something we expect. For the best assistance, we recommend getting one of our approved technicians out to check on this. We're confident that they can get this repaired. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm). Let us know if you have any other questions, we're always happy to help. - Jonathon@GEAppliances