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Customer reviews for GhostBed 12" Gel Memory Foam Luxury Cooling Mattress for
GhostBed 12" Gel Memory Foam Luxury Cooling Mattress
4.5 out of 5 stars
stars
7,479 ratings7,426 reviews
  1. 5 stars74% (5,561)
  2. 4 stars14% (1,047)
  3. 3 stars6% (440)
  4. 2 stars3% (232)
  5. 1 star3% (199)
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Showing 1,281-1,290 of 7,426 reviews
Oct 1, 2018
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Pleasantly surprised Big and Tall

I had reservations about ordering a memory foam mattress. I have three herniated disks and am currently over 300 lbs. The ghost bed has been great. Sleep is pain free and the mattress is cooler than expected. My wife loves it as well, her shoulder was bothering her with our previous mattress and the problem is no more. Very happy with our purchase.

Review from GhostBed
Helpful?394D02S07CGI13887313140
Feb 12, 2017
Reviewer name: Alec B.
5 out of 5 stars
5 out of 5 stars review

Loving my GhostBed

About 3 weeks ago we received our GhostBed and we are sleeping much better. The mattress is made with high quality materials and it’s so supportive, yet it is more affordable than many competitors. Ultimately, I chose the mattress because the manufacturer has been in business way longer than other competitors and the mattress offers a 20 yr warranty! Hard to believe this mattress comes from a box! I would so recommend to anyone looking for a supportive, comfortable bed.

Review from GhostBed
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Apr 23, 2017
Reviewer name: Afton T.
5 out of 5 stars
5 out of 5 stars review

I'm a Believer!

We had a Sleep Number bed for 6 years and, frankly, never found the ideal number for me or my husband. After hearing from my brother how much they loved it, we went online and bought our GhostBed which was delivered less than a week later. If it wasn't for the 100 night guarantee I would not have done this because I was sure this mattress could not be "all that". It came in a box that my husband moved upstairs; we opened it up and slept on it a few hours later. We have now had it for almost a month and could not be more pleased. All I can say is "I'm a believer"!!

Review from GhostBed
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May 1, 2017
Reviewer name: Bradley D.
4 out of 5 stars
4 out of 5 stars review

Decent...

It feels GREAT at first... LOVE the sleep I got. But now I don't know if it's the mattress, or just my bad back... Made my back feel better at first. I woke up feeling great for a while..... After a while though, it's a lil more sore in the morning.. It could just be that I tried doing more work after feeling better, so I'll try and tone it down a bit again and see if that helps... Regardless I still have less of a hard time falling asleep on this bed than i did with any other.

Review from GhostBed
Helpful?394D02S07CGI13887313140
May 31, 2017
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Great mattress!!

We bought this mattress about a month ago, after looking at a lot of various review sites and assessing different mattresses (we'd also tried out a tempur-pedic in a furniture store at one point). We decided on GhostBed due to a few factors - value for the price, warranty, trial period, and firmness of the mattress. While this isn't the cheapest mattress out there, I felt it was the best overall value. The 20 year warranty is excellent. Be aware that after 10 years you have to pay a percentage of the cost of a new mattress, which increases each year up to year 20, but that's still a whole lot better than just having to buy a new mattress outright after year 10. I also wanted the long trial period, since these mattresses can take awhile to fully break in. And the firmness was important, since the firmest it'll ever be is when it's brand new. I wanted to start off on the firmer side and let it soften up, rather than start off perfect and have it end up too soft. All that being said, we love this mattress. The first couple nights were a little sore, but after that it was great. When I first opened the shrink wrap there was a slight smell, but only noticeable if I put my nose right on the mattress. Once I got sheets on it, we haven't noticed any odor. The mattress is comfortable in just about any position, and it's neither too bouncy nor too soft. I've got no complaints or regrets about buying this mattress, and someday when we have the cash to replace our old (and very infrequently used) guest room mattress I'm going to want another GhostBed.

Review from GhostBed
Helpful?394D02S07CGI13887313140
Feb 28, 2024
Reviewer name: Conley M.
5 out of 5 stars
5 out of 5 stars review

Greatest mattress ever!

This mattress is a amazing upgrade from what we had. We were using a hand-me-down serta mattress before we ordered our ghost bed. This bed makes a huge difference in the quality of sleep we get. I would definitely recommend the bed to anyone who is looking for better sleep. The mattress is awesome and it's left us feeling refreshed every time we wake up! The only problem is you'll be so comfortable that you won't want to get out of bed in the morning to go to work!

Review from GhostBed
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Jun 16, 2018
Reviewer name: Anonymous
2 out of 5 stars
2 out of 5 stars review

No longer looked forward to going to bed

My husband and I recently bought a king sized ghostbed and cover after much research and reading hundreds of reviews. It came in 24 hours- ship time to us was ridiculously fast, which was great. The packaging was easy to manage and it was cool to watch it expand and fill. We were hopeful it would be as amazing as all the reviews claimed. I suffer from lower back pain so was especially excited since many reviews claimed ghostbed was a lifesaver. I woke up feeling fine after the first night, but as the day went on my back just froze up more and more until I was in a huge amount of pain. It probably took a full week and a half (and several chiropractic appointments) for my body to "adjust". My husband was also waking up stiff and sore every day when he has never had any issues before. We committed to the full 30 day trial and although it got less painful it was still much (MUCH) firmer than we anticipated. We were waking up sore and went from being excited to lay down after a long day to feeling "meh" at best about the prospect of laying down in bed. I was excited to try a medium firm bed and we both thought it was easily the firmest bed we had ever slept on. I was in touch frequently with customer service who were always knowledgeable and friendly. They offered us several options including a topper to make it more comfortable- but I really don't see the point of buying a brand new mattress and then having to use a topper to make it tolerable within the first month of use. They also suggested we keep the bed longer, saying 90 days would be a better frame to judge it and that we could soften the bed up by jumping on it or various alternatives that would speed the process up. Since I could barely walk that first few days jumping on the bed seemed ambitious. After a full month of poor sleep and aching bodies we felt one month was a sufficient test for our house. We ended up returning the bed, and buying a new mattress from a brick and mortar store that we actually laid on- it's wonderful and we love it. Ghostbed's return process was fairly straightforward and easy, though the charity they contacted to set up a pick up for me never contacted me nor returned my calls when I tried several times contacting them. In the end we chose our own charity and hauled it there ourselves. It took the FULL 15 business days for our refund to be processed, which I think is a little ridiculous, but all in all we were pretty happy with the customer service. As a sidenote, I was so sure we were going to love the bed when I purchased it that we bought the cover as well to protect our mattress- I thought the ghostbed cover would be best since they are the makers of the bed. It was poor fitting and overpriced- it was also unreturnable. In hindsight I would have tried the bed first and purchased the cover after deciding to keep it instead of paying that much for a cover that matches a bed we no longer have.

Review from GhostBed
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Mar 27, 2018
Reviewer name: Anonymous
3 out of 5 stars
3 out of 5 stars review

Shipping/defects issues

We ordered the queen combo with adjustable base. We fInally are able to try our mattress and do really like the firmness of it and the pillows. We had to have the adjustable base delivered three times due to damages in shipping by Fedex and manufacturing defects. This was very frustrating as we’d already disassembled our bedroom and had to sleep in spare room for over 3 weeks. The customer service was helpful but dealing with a non-local company is always difficult. Not sure I’d recommend ordering a big item like this online due to all the aggravation we went through but am very satisfied with my bed now! I just hope it holds up because getting service may be a hassle.

Review from GhostBed
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Jul 14, 2017
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Switched from Waterbed to Ghostbed

I have been sleeping on a waterbed for the past 30 years. I recently began waking up with a sore lower back, and new it was time to make a change. Waterbeds always worked for me, and I felt very comfortable in them. Now that I'm in my 50's I guess I needed something with more support. After researching different mattresses I decided on the Ghostbed. The bed arrived quickly as well as the 3 Ghost pillows I received during the Memorial day sale. The first few nights on this mattress were not good. I could not get comfortable at all because it seemed very firm. I was just about ready to contact the company and return it, but I decided to give it a few more days. By the 7th night I noticed I was sleeping a little better, but still not what I expected. At the end of 2 weeks I did not mind it at all. I am now sleeping very well, probably better than I did on the waterbed. I don't wake up with back pain anymore and I feel better rested. If you decided to buy a ghostbed you really need to give it a few weeks before you give it a negative review. The Pillows were the same....Felt very stiff at first but I really love them now.

Review from GhostBed
Helpful?394D02S07CGI13887313140
Jul 10, 2017
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Loving it!

My wife & I have been enjoying our Ghost Bed for a month almost now. I had to kind of sell her on it, because she has never had a memory foam mattress before, and wasn't sure she would like how it felt. The funny thing is, I think she loves it more than I do. She is a side sleeper and I am a back sleeper. With it and our ghost pillows, she says she has not woken up with neck pain; not even once!

Review from GhostBed
Helpful?394D02S07CGI13887313140