We're sorry the cleaner did not perform as expected, GCC. Please note Member's Mark Commercial Oven, Grill, and Fryer Cleaner has the same performance, based on third party testing, and contains the same ingredients as the old formula, as well as having a higher percentage of solids that makes this a more concentrated formula. If you are still unhappy with the cleaner, you can exchange or return the remaining bottles for a full refund as part of the Member’s Mark 100% Satisfaction Guarantee.