My husband and I recently bought a king sized ghostbed and cover after much research and reading hundreds of reviews. It came in 24 hours- ship time to us was ridiculously fast, which was great. The packaging was easy to manage and it was cool to watch it expand and fill. We were hopeful it would be as amazing as all the reviews claimed. I suffer from lower back pain so was especially excited since many reviews claimed ghostbed was a lifesaver. I woke up feeling fine after the first night, but as the day went on my back just froze up more and more until I was in a huge amount of pain. It probably took a full week and a half (and several chiropractic appointments) for my body to "adjust". My husband was also waking up stiff and sore every day when he has never had any issues before. We committed to the full 30 day trial and although it got less painful it was still much (MUCH) firmer than we anticipated. We were waking up sore and went from being excited to lay down after a long day to feeling "meh" at best about the prospect of laying down in bed. I was excited to try a medium firm bed and we both thought it was easily the firmest bed we had ever slept on. I was in touch frequently with customer service who were always knowledgeable and friendly. They offered us several options including a topper to make it more comfortable- but I really don't see the point of buying a brand new mattress and then having to use a topper to make it tolerable within the first month of use. They also suggested we keep the bed longer, saying 90 days would be a better frame to judge it and that we could soften the bed up by jumping on it or various alternatives that would speed the process up. Since I could barely walk that first few days jumping on the bed seemed ambitious. After a full month of poor sleep and aching bodies we felt one month was a sufficient test for our house. We ended up returning the bed, and buying a new mattress from a brick and mortar store that we actually laid on- it's wonderful and we love it. Ghostbed's return process was fairly straightforward and easy, though the charity they contacted to set up a pick up for me never contacted me nor returned my calls when I tried several times contacting them. In the end we chose our own charity and hauled it there ourselves. It took the FULL 15 business days for our refund to be processed, which I think is a little ridiculous, but all in all we were pretty happy with the customer service. As a sidenote, I was so sure we were going to love the bed when I purchased it that we bought the cover as well to protect our mattress- I thought the ghostbed cover would be best since they are the makers of the bed. It was poor fitting and overpriced- it was also unreturnable. In hindsight I would have tried the bed first and purchased the cover after deciding to keep it instead of paying that much for a cover that matches a bed we no longer have.