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Customer reviews for GhostBed 12" Gel Memory Foam Luxury Cooling Mattress for
GhostBed 12" Gel Memory Foam Luxury Cooling Mattress
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Dec 15, 2017
Cassity
1 out of 5 stars review

Really wanted this to be good

After reading Consumer Reports and some other reviews we decided to give GhostBed a try. When it arrived we let it rest at room temp and that night we saw the warnings that you need to give the bed a few nights to get used to it. It was surprisingly too hard. When I think of foam I think of a little give but the mattress is extremely firm. After the 3rd night I actually had to leave the bed and go to our couch so I could get some sleep. We have put a topper on it and still plan to return it after our full 30 days. I wish it would have worked, the order and delivery process was great. We will see how the return process goes.

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Dec 9, 2017
Anonymous
4 out of 5 stars review

This bed is pretty great,

This bed is pretty great, I used to roll towards my boyfriend in the middle of the night and that doesn’t happen anymore. Downfall was that I was definitely expecting it to be softer than it is, the first couple weeks sleeping on it the mattress was very firm. I’ve had it for about two months now and it’s still slowly breaking in. But for the price this mattress works for us pretty well.

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Oct 1, 2018
Anonymous
5 out of 5 stars review

Pleasantly surprised Big and Tall

I had reservations about ordering a memory foam mattress. I have three herniated disks and am currently over 300 lbs. The ghost bed has been great. Sleep is pain free and the mattress is cooler than expected. My wife loves it as well, her shoulder was bothering her with our previous mattress and the problem is no more. Very happy with our purchase.

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Oct 15, 2017
Sabrina S.
3 out of 5 stars review

Not bad, but not great...

First off, this company is wonderful. We didn’t have any issues with our order or shipping. It actually got delivered very quickly. Our issue is the firmness of the mattress. If you want a mattress on the firmer/somewhat soft side, this is the mattress for you! Unfortunately, if you are like us and only like soft soft mattresses, this isn’t the mattress for you. Will be returning after our 30 day trial!

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May 1, 2017
Anonymous
4 out of 5 stars review

1 month used

We have been sleeping on the Ghostbed for exactly one month. It took a week to adjust, but we like it so far. My wife has back issues and needs a more firm bed. This bed is a little more firm then some of the other internet foam mattresses and seems to be doing the trick for her and that makes me happy.

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Mar 21, 2017
Lucas G.
4 out of 5 stars review

Decent mattress

Good customer service. I've only had one issue with them. As for the mattress, Its comfortable. It conforms well to the body and the arch of the back to make you feel supported, and relieves me of any type of back pain. The only down side is that it is a little too firm for side sleeping in my opinion. Hopefully a little more time and some warmer weather will fix that problem.

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Jan 2, 2019
Anonymous
4 out of 5 stars review

Great bed for the price

Decided to order the ghost bed online without ever trying one. Read a lot of reviews and decided to give it a try. The price was a huge deciding factor as it was significantly cheaper than other online mattress brands. The mattress itself feels extremely well made. The cover does have a weird texture that can be felt through thin sheets. The bed is a little firmer than I had hoped. No back pain or issues tho. Would recommend if you like a firm mattress.

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May 8, 2017
Anonymous
5 out of 5 stars review

LOVE IT!

I am an active 63 year old woman with all the aches and pains that go with it! I sleep on my left side. With recent hip aches that is not possible but back sleeping was out of the question with my traditional mattress. I thought long and hard before my purchase but I am so glad I took the leap! I sleep all night in one place on my back! I wake up feeling great! Quick delivery and I set it up myself. Put the box on the box spring and opened it there. Very easy.

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Jun 16, 2018
Anonymous
2 out of 5 stars review

No longer looked forward to going to bed

My husband and I recently bought a king sized ghostbed and cover after much research and reading hundreds of reviews. It came in 24 hours- ship time to us was ridiculously fast, which was great. The packaging was easy to manage and it was cool to watch it expand and fill. We were hopeful it would be as amazing as all the reviews claimed. I suffer from lower back pain so was especially excited since many reviews claimed ghostbed was a lifesaver. I woke up feeling fine after the first night, but as the day went on my back just froze up more and more until I was in a huge amount of pain. It probably took a full week and a half (and several chiropractic appointments) for my body to "adjust". My husband was also waking up stiff and sore every day when he has never had any issues before. We committed to the full 30 day trial and although it got less painful it was still much (MUCH) firmer than we anticipated. We were waking up sore and went from being excited to lay down after a long day to feeling "meh" at best about the prospect of laying down in bed. I was excited to try a medium firm bed and we both thought it was easily the firmest bed we had ever slept on. I was in touch frequently with customer service who were always knowledgeable and friendly. They offered us several options including a topper to make it more comfortable- but I really don't see the point of buying a brand new mattress and then having to use a topper to make it tolerable within the first month of use. They also suggested we keep the bed longer, saying 90 days would be a better frame to judge it and that we could soften the bed up by jumping on it or various alternatives that would speed the process up. Since I could barely walk that first few days jumping on the bed seemed ambitious. After a full month of poor sleep and aching bodies we felt one month was a sufficient test for our house. We ended up returning the bed, and buying a new mattress from a brick and mortar store that we actually laid on- it's wonderful and we love it. Ghostbed's return process was fairly straightforward and easy, though the charity they contacted to set up a pick up for me never contacted me nor returned my calls when I tried several times contacting them. In the end we chose our own charity and hauled it there ourselves. It took the FULL 15 business days for our refund to be processed, which I think is a little ridiculous, but all in all we were pretty happy with the customer service. As a sidenote, I was so sure we were going to love the bed when I purchased it that we bought the cover as well to protect our mattress- I thought the ghostbed cover would be best since they are the makers of the bed. It was poor fitting and overpriced- it was also unreturnable. In hindsight I would have tried the bed first and purchased the cover after deciding to keep it instead of paying that much for a cover that matches a bed we no longer have.

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Jun 6, 2017
Anonymous
5 out of 5 stars review

skeptic no more

I was in need of a new mattress and like most people was flooded with advertisements from all the "bed in a box" companies. I assumed they were all the same, and not all that good. After all, if they were any good why couldn't you run down to the local mattress store and try one out like my parents and grandparents did. A friend swore by his; so I did a couple weeks research on the various brands and GhostBed seemed to have all the right answers to meet my needs so I pulled the trigger. A couple days later I get the bed at 10am, unpack it, open the windows as I was worried about the smell. (which was very minimal for the mattress However for some reason the pillows were much worse taking over a full day to air out) At 10 pm I went to sleep and my life changed for the better. I now get far better quality sleep, wake up ready to do something besides hit the snooze alarm. I spend more time doing life and less time in bed. I will no doubt be singing the praises of GhostBed for years to come.

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