Customer reviews for SAMSUNG 60" Class Q60B-Series QLED 4K Smart TV - QN60Q60BDFXZA forOwn 2 Samsung tv
[This review was collected as part of a promotion.] Cable, streaming, samsung isn't compatible with Paramont plus Xtra service contract has no value, everything is on line for help, doesnt automatically upload the current version, you manually have to do this , very, complicated and very frustrating, , if anything is wrong this is what its blamed on need to upgrade your version!!
Garden1970, I'm sorry to hear of your experience with Samsung's Q60B TV. To ensure your TV's firmware automatically updates, please ensure you have enabled automatic updates for convenience. The TV updates automatically while you are watching. Select Menu > Settings > Support > Software Update, then select Auto Update. If you need further assistance or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Specialist
An awesome Smarttv
[This review was collected as part of a promotion.] I use my tv for streaming tv shows, YouTube, and going to try internet! This tv is awesome, the images are lifelike, the clarity is flawless, and the setup was easy! I would strongly suggest this tv to my family and friends!!!
not impressed so far
[This review was collected as part of a promotion.] I expected a much more crisp picture with a Ultra High Def 4k newly updated model. I even upgraded my remote cable box and modem for a 4k model. My old Vizio plasma seems to have had stronger color saturation & clarity. I am just not impressed & a bit disappointed in this Samsung model. The on/off button on the Comcast remote also does not react well on the TV when pressing for a cold start & the picture is not instantly on. Not impressed with this model and the expectations it promises.
beachtv, Thank you for sharing your thoughts on the picture quality of your Q60B TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update. If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting. Go to Home > Menu > Settings > All Settings > Picture > Picture Mode ...and select the mode that best fits your usage: 1) Standard: Is the default mode suitable for general viewing environments. 2) Movie: Is suitable for watching TV or movies in a dark room. 3) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. For further assistance in pairing your cable remote, we recommend directly contacting your service provider, as your remote may require additional programming steps. Should you need further help with image adjustments, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website. ~ Samsung Specialist
Great TV for the price
[This review was collected as part of a promotion.] Great tv, the picture is great slim profile , Samsung is a brand you can trust image is clear and colors are incredibles, has some amazing features I love how I'm able to control the tv with my cell phone , I used with my Samsung bar so clear and great sound.
Samsung Tv QLED
[This review was collected as part of a promotion.] This is a great made tv but it lacks when it comes to technology features the memory needs to be improved. the picture setting such as the brightness and colors also needs improvement the balances betweenness dark and light is off when watching or playing a game you notice that you can't see the picture well due to the darkness balance the dark over powers the brightness and you can't see night nor dark well
BankCole, Thank you for sharing your review of your new 2022 Q60B TV. Your thoughts are appreciated and will be shared with our internal teams. You may want to try adjusting image settings to improve your picture. Go to Home > Menu > Settings > All Settings > Picture > Picture Mode ...and select the mode that best fits your usage: 1) Standard: Is the default mode suitable for general viewing environments. 2) Movie: Is suitable for watching TV or movies in a dark room. 3) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to: Menu > Settings > All Settings > Picture > Expert Settings and configure the TV settings to your taste with functions such as Brightness, Contrast, Sharpness, Color, Tint (G/R), and many more. To ensure your TV’s performance is fully optimized, please also be sure you’re running the latest firmware. You can check to see what software version your TV is using and if there is an update available by going to: Home > Menu > Settings > Support > Software Update > Update Now. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist
VERY DISAPPOINTED
i have a samsung 75inch uhd i wanted a bigger tv so i got the 85inch qled and i can not get the picture quality i was hoping for. it looks so grainy its not clear i get so mad when i watch the 85 inch my 75 looks better but the 85 is supposed to be an upgrade i feel like i wasted my money i just get so mad off everytime i watch it and i even bought so high quality hdmi cords and still looks like trash. i just dont understand
Cory, It's unfortunate to hear you're not fully satisfied with the picture quality of Samsung's Q60B. To ensure your picture is fully optimized, please be sure your TV's firmware is up to date with version 1303, as this includes picture quality updates. You can check this by going to: Home > Menu > Settings > Support > Software Update. If the image isn't to your liking after performing any necessary updates, you may want to try adjusting image settings to improve your picture. Go to Home > Menu > Settings > All Settings > Picture > Picture Mode ...and select the mode that best fits your usage: 1) Standard: Is the default mode suitable for general viewing environments. 2) Movie: Is suitable for watching TV or movies in a dark room. 3) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to: Home > Menu > Settings > All Settings > Picture > Expert Settings to manually fine tune your image. For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist
Great value for an awesome 4k picture
[This review was collected as part of a promotion.] This TV is primarily used in a bedroom, but sometimes moved around the house for family gaming and movie watching connected to a PC with and without wires. Also used with my galaxy s22 ultra for DEX mode, and streaming pics and videos to show others. This TV is so versatile, especially after dialing in the best settings. I usually turn off any automatic dimming and energy saving features. Then starting with filmmaker mode, I go from there as it takes some tweaking to get a decent HDR picture, but is definitely capable and the colors pop. Makes a great monitor as well, and at this price you get more than you could possibly ask for!!
Jerky Motion Content
I bought this TV to replace a smaller Samsung model that was six years old and expected everything to be superior to an older model. It has been quite disappointing. After running the latest software updates, I've found lots of content has a very jerky motion to it. I'd tried every different judder setting from "off" to high to auto and it makes little difference. It's very distracting to watch programming and seeing this stutter like motion and especially when it's much worse than my six-year old model. I would not recommend buying this model and suggest only considering a 120Hz refresh model.
Eric Buck, We appreciate you taking the time to let us know about your experience with your Q60B TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website. ~ Samsung Specialist
Only lasted 4 months.
[This review was collected as part of a promotion.] It was great until I moved it to a new living situation. Tried my best to be gentle with it because the directions say not to touch the screen. Well I did not touch the screen during the moving process and the screen was ruined when I turned it on. It eventually went totally black after a few weeks.
Madzillah28, I'm sorry to hear your 2022 Q60B TV incurred damage during your moving process. Our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product, and does not apply to damage incurred during shipment, delivery and/or installation. You may want to locate a service center in your area to resolve this. On Samsung's website, go to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair. For further questions or concerns, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist
Tv shuts off
Tv shuts off randomly I hooked it up, cable works fine, just shuts off
Geri, It’s unfortunate to hear your Q60B TV is turning off by itself. Please try a few troubleshooting steps that may help solve the issue: 1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds. 2. Check the power cord to see if there is any visible damage. 3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet. 4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software. If the TV continues to turn off by itself, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist