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Sams Club
Customer reviews for Member's Mark Total Protection Incontinence Underwear for Men, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Men, Choose Size

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Showing 121-130 of 883 reviews
Sep 14, 2021
NicknamesStink
1 out of 5 stars review

"New Improvements" are NOT Improvements!!

As a caregiver for my husband Sam's has made my life much more difficult. The new "improved' men's S/M diapers are junk. My husband is slim, has a 33" waist, and no butt and these new improved diapers are no good at all. 1. They are way tighter and smaller. 2. They are not nearly as absorbent and leak WAY more making it necessary for me to have to be change them more often. I have to use 3 times as many during the night now. 3. I now have to change the sheets every night due to excessive leakage. 4. I nowhave more laundry too do in my spare time. And don't tell me to use a pad. They bunch up, shift all around and are very uncomfortable to sleep on causing bed sores. In addition they are an expense I did not have before the "improvements" to these diapers. Sam's, BRING BACK THE ORIGINAL ONES!! Help out caregivers instead of making our lives more difficult!!!! Or another thought is to market these as a "Dress Up" slimmer less bulky style for going out to dinner, movies, etc. when being worn with dress pants. Just make sure to bring a couple of spares with you. You are going to need them!!!

Helpful?6B08GMGCUQPT13886454793
reply from Consumer Relations

Good Afternoon and thank you for your loyal patronage, feedback and suggestions. Our sincere apologies for any hardship or inconvenience regarding these changes. Please reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for your husband or other options.

Aug 29, 2021
Les
2 out of 5 stars review

sizing is way off!

I used to get the item # 980281142 underwear diapers in L/XL fit great worked well comfortable! But I guess they cost too much or didn't sell enough, any way the new ones are alot smaller, I'm a 40 waist, but the l/xl now is very tight. Can't imagine how someone lager then me could ever wear these. Bring back the older style Please!

Helpful?6B08GMGCUQPT13886454793
reply from Consumer Relations

Good Morning Les. We are sorry to hear about your experience with the fit. We promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Nov 8, 2021
Michael J
1 out of 5 stars review

Not Like Before

Sam's must have a new supplier; not only is the packaging different, but the underwear (size L/XL) no longer fits at all comfortably. It is too tight in the waist and below, as if it were a S/M size! I will return the unused (79) underwear and have ordered the Depends brand after using the Makers Mark brand for 2 years.

Helpful?6B08GMGCUQPT13886454793
reply from Consumer Relations

Hi Michael! We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Sep 29, 2022
Rach1025
1 out of 5 stars review

Not as good as they used to be

We bought these before they changed them with the "new and improved sizing". The new sizing is too tight and because it doesn't fit right, doesn't reach his waistline. it is very difficult for my father to take on and off. It used to be a very comfortable undergarment. He is a slight build so his size is not the problem. Need to change back to the way they used to fit.

Helpful?6B08GMGCUQPT13886454793
reply from Consumer Relations

We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Oct 18, 2024
Jo
1 out of 5 stars review

Verified Purchase

They run small

They run small’

Helpful?6B08GMGCUQPT13886454793
reply from Consumer Relations

We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Oct 13, 2021
the worst
1 out of 5 stars review

don't buy these

So I've wasted over $90 on these I used to buy them had no problems they redesigned them I ordered them they sent me the wrong size so those are garbage then I bought another one at the store right size and every single pair rip up the side as soon as you put them on so I buy another box thinking I might have done something no same thing rip right up the side so best idea anybody even looking at a review which I tend to forget to don't buy these they are horrible now I'm stuck with a hundred dollars out having to go buy them somewhere else

Helpful?6B08GMGCUQPT13886454793
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with sizing and tearing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Oct 9, 2021
slowrunningnurse
1 out of 5 stars review

terrible, not new and improved

As other reviewers have noted the new and improved changes have made these disappointing and unusable. The sizing has changed and my 95 year old father can no longer get these on despite buying the same size. Worse than that though is the fact that these leak. He has never had any issues previously with these leaking until the most recent "new and improved" package arrived. This is so disappointing to caregivers who count on these as an economical but effective solution for incontinence issues. I am now having to experiment with other brands to find the fit and absorbency that these used to provide. Please correct the quality issues. Anyone else that finds these unsatisfactory, take the time to live chat with customer service for a refund.

Helpful?6B08GMGCUQPT13886454793
reply from Consumer Relations

Thank you for your feedback. Our sincere apologies for the sizing issues and leakage. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Sep 17, 2024
Plove
5 out of 5 stars review

Verified Purchase

Disposable Underwear

Like these much better than Depends. They are more comfortable and more absorbent.

Helpful?6B08GMGCUQPT13886454793
Jul 2, 2022
KOREAN YOBO
5 out of 5 stars review

Verified Purchase

"BUY IT"

DELIVERY - "TIMELY"; PRODUCT - "DEPENDABLE";

Helpful?6B08GMGCUQPT13886454793
Oct 1, 2022
Elaine
3 out of 5 stars review

Verified Purchase

Panty-Poos

These pants are absorbent enough, but they are a bit skimpy and tight.

Helpful?6B08GMGCUQPT13886454793
reply from Consumer Relations

Thank you for your feedback Elaine. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.