Thanks for your feedback, Patricia! We're sorry to hear this was your experience, you can be certain your comments have been shared with my team. We'd appreciate the chance to make this right. Give our team a call at 1-800-558-5252 (weekdays, 8 a.m. to 5 p.m. CT) and we'd love to help you with this. For the fastest service please provide your reference number: 22350214. Talk to you soon! – Mindi, SC Johnson Consumer Care