We're disappointed to hear the Heavy Duty Cloths didn't live up to your expectations! Quality is important to us, and our team has done lots of testing to make sure our products are effective, so we'll be sure to share this with them. If you want to chat more about this, feel free to give us a call at: (800) 214-8734 - The Swiffer Team

We're sorry to hear this, Dee. We want to assure you that we have many quality checks to ensure your Swiffer is a breeze to use. If you haven't, we recommend cleaning the bottom of the mop to ensure the pads stay in place. If this doesn't help, please reach out to us at (800) 214-8734, and we'd be happy to talk with you further.