Hello! Thank you for sharing your feedback regarding the Swiffer Heavy Duty Sweeper Cloths. I understand your concerns about the quality and changes you&#39;ve noticed, and I appreciate you taking the time to express your thoughts. Regarding the changes:<br /><br />1. Cloth Appearance: While the new Heavy Duty Cloth may appear less dense in some areas, I want to assure you that this update was made to enhance dirt-locking technology, which improves its ability to trap and lock onto soils effectively.<br />2. Cotton on Both Sides: I understand your desire for a more versatile cleaning option with cotton on both sides, similar to previous versions. We will definitely pass along your feedback to our team for consideration.<br /><br />If you have further feedback or specific issues with the product, please feel free to call us at (800) 742-9220. We&#39;re here to help and want to ensure you have a positive experience with our products!

We're sorry you had that experience. We want cleaning to be a breeze with every Swiffer product you choose. We'd love the chance to make this right for you. Please give us a call at (800) 214-8734, so we can help you further with this.

This certainly isn&#39;t the experience we&#39;d expect you to have, since our Heavy Duty Dry cloths are designed to trap &#43; lock of 2X more dirt, dust, and hair. Your satificaon means everything to us, and we&#39;d be happy to look into this for you. When you have a chance, please give us a call at (800) 214-8734.