We're sorry to hear about your experience, Danielle. Regular maintenance is very essential to maintain the set's longevity. Here are some cleaning tips: 1) Weekly basic care: After cleaning and drying, apply a thin layer of cooking oil to the pan’s interior with a paper towel. Let it sit for 10 minutes, then wipe off excess oil. 2) Monthly deep seasoning: Thoroughly clean and dry the pan. Preheat over low heat for 1 minute, then turn off the heat. When the pan is warm at around 50℃, coat the entire interior with oil. Let it sit for 2-4 hours, then wipe away excess oil. Enhance non-stick performance through proper daily use, gentle cleaning and regular maintenance to protect the ceramic coating while forming a stable oil film. Please know you can exchange or return the set for a full refund with the Member's Mark 100% Satisfaction Guarantee.

We're sorry to learn about your experience with this set, EG, and we hope your return was hassle-free.

We are sorry for your experience, Ruby. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. As a reminder: 1) Always cook on low to medium heat. 2) Avoid open fire climbing up to the pot body wall. 3) Avoid sudden temperature changes (thermal shock) on the cookware itself. Always let cookware cool down to room temperature before washing. Please know you can exchange or return them anytime with the Member's Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance.