We are sorry to hear about your experience and hope the following tips will help you maintain superior performance: 1) Cook on low to medium heat to avoid metal fatigue, warping, deformation, non-stick coating deterioration, chipping, and discoloration caused by high heat and thermal shock. 2) Allow cookware to cool down to room temperature before washing. 3) Hand washing is recommended, although the cookware is dishwasher safe. 4) Never use hard objects on the nonstick surface. 5) Place a piece of paper towel or cookware protector between each piece when storing. 6) Be cautious when placing the pans on and off any location.

We are sorry for your experience. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. As a reminder: 1) Always cook on low to medium heat. 2) Avoid open fire climbing up to the pot body wall. 3) Avoid sudden temperature changes (thermal shock) on the cookware itself. Always let cookware cool down to room temperature before washing. Please know you can exchange or return them anytime with the Member's Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance.