Very nice piece of furniture with damage found after unpacking it. Unable to get satisfactory compensation for damages on furniture though the online customer service that is obviously outsourced in another country. Not willing to take off time from work again to return it and have another delivered.

We just picked this up in our Subaru Ascent. It fit but it is very heavy so keep that in mind. Nowhere on the Sam's Club website can you find its weight but I would estimate 250 lbs. Sam's should post the weight. I have no idea how I'm going to get this out of the SUV and into the house. Will definitely need help. You may want to wait for this to be shipped to your house.

I just received this product by delivery. The delivery driver indicated the box was damaged. I had bought this product before and did a pick up, so I knew it was packaged well, not really concerned. When we opened the top and front of the box, we saw the water damage on the top of console. I went online because I was going to return it. My husband decided not to do that because this is not a light package and customer service indicated we had to package it. So we took the 69.00 and some change refund. When we finished unpacking we found more damage Water damage on the inside of the cabinet. The bottom of the back was broken off. The glass in one door was not sealed correctly. We took a big loss. Sams doesn't realize, or maybe they do, that it is exhausting just to unpack this console. I was really disappointed with this shipment.

Unfortunately, it arrived totally damaged. Many parts behind and in front of the console are broken. The backside bottom part and one leg are also broken. The drawers are not working. There is a gap between the drawer unit and its place. I am returning it. Also, we noticed that they shipped it already damaged because the broken pieces seemed to be put inside the console. I can see why people prefer other membership-based stores to Sam’s club. We had no such issues with the other stores when we ordered things online.

I decided to return it as finish quality and craftsmanship is not what it should be in this price range. Paint runs, dings and dongs markered over, gaps between baseboard pieces. For few more hundreds you can buy a real wood one, this is what I will be doing.

We set out to buy a similar console in brown on the Sam's website but were told it could not be shipped to California. We found another brown TV console at a well-known furniture store; but on close inspection, it did not compare in quality to Sam's Fenton model. And the cost? $1,610.00 (about $1,000 more than at Sam's Club). We went back to Sam's and bought the Fenton console in white (cream). What we thought to be our second choice has turned out to be the best choice. This console is beautiful, will match our new flooring, and exudes quality in all the details. As other reviewers have stated, it is heavy, meticulously assembled and finished, and shows no manufacturing or shipping damage. We are so pleased with this piece of Member's Mark furniture that our upcoming purchase of a dining table set will be through Sam's Club as well.

The piece is beautiful. Some of it is particle board, but that is to be expected at this price point. Item was delivered with no damage, but the console door was ripped off once we opened the box. It had to be packed damaged. Now we have to go through the process of sending it back. Sam's was so helpful. They will pick-up and resend a replacement. Hope we have better luck next time.

After spending about 1/2 unpacking this item, the corners were damaged and the nails from the package frame around it went through the top of the console. Therefore I have nail hole indents in the for corners of the top. The thought of replacing it and going through the setup again is exhausting.

Not delivered by Sam’s Club, but an outsourced delivery company. White glove service? One man unloaded the 200+ pound piece of furniture and rolled it up the stairs and into my living room. I asked for him to wait while we opened it. The entire wooden top was cracked wide open from end to end. I’m not sure if it was the delivery that damaged it or it was loaded that way, but what a mess!!! He wouldn’t put it back on the truck so it has to sit in the middle of the room until someone comes to pick it up!

I bought this console on Nov 1st. It was delivered a couple weeks later and unboxed a couple weeks after delivery. The entire back panel was cracked. The molding on the left side was broken and detached. Two drawers don’t open / close smoothly and the left center door fell off the hinge the first time I opened it. Clearly, my item was damaged and maybe it’s a nice console otherwise, but Sam’s Club has been zero help with the return. I’ve called twice and chatted online with an associate and they keep telling me they have to send the problem to higher management. Im still waiting for a call back. I even went to my local club and they can’t help because I don’t have the item with me. I don’t have a vehicle large enough to transport it. Very frustrating. Avoid if possible!