Hello Mary, We are sorry to hear that you've had this experience. The degree of firmness each customer experiences varies depending on their preference and body type. That being said, we take your sleep seriously. Please contact Sam's Club's Customer Service department immediately as they would like to assist you in any way that you would like to proceed, they can be contacted at 1 (888) 746-7726, Thank you.

We are sorry to hear you are having issues with your purchase. Keep in mind, our spring styles are on the firmer side. Choosing one of our memory foam styles, will give you a more medium to plush feel. We would like to assist with a recommendation and assist with a return. Please contact us at customerservice@zinusinc.com or call us at 800-613-1225.