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Customer reviews for ZINUS Night Therapy 12” Medium Firm Euro Top Hybrid Mattress for
ZINUS Night Therapy 12” Medium Firm Euro Top Hybrid Mattress
4.2 out of 5 stars
stars
1,205 ratings623 reviews
  1. 5 stars63% (764)
  2. 4 stars17% (202)
  3. 3 stars5% (61)
  4. 2 stars5% (56)
  5. 1 star10% (122)
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Showing 101-110 of 623 reviews
Nov 7, 2020
Reviewer name: Jeters1fan626
2 out of 5 stars
2 out of 5 stars review

Too new to review

I bought this a few days ago and received it today. I followed the directions on unpackaging and rolled it out onto my bed. I have this big lump in the middle of the bed. Has anyone had this issue? I can't review it since I haven't slept on it so that is why I am giving it 2 stars right now and also depending if this lump goes away, I might be sending it back.

Helpful?4CSDR587XSCF13885013504
reply from Zinus

Hello, Thank you for your review and we apologize that you are experiencing issues with your item. If you are still within your return time frame with Sam's Club Please reach out to their Customer Service team for further assistance at 1-888-746-7726. They would be happy to look into this matter further. Thank you.

Dec 9, 2021
Reviewer name: PRR
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

The quality has changed since my last purchase

I bought three of these mattresses in 2017 and have been very satisfied with the comfort and quality. However, this most recent mattress purchased is not the same quality. The sides of the mattress are too soft to sit on. I am worried about falling out of bed. How are we supposed to recomposes the mattress and get it back into the box to return it?

Helpful?4CSDR587XSCF13885013504
Apr 22, 2022
Reviewer name: Cruz 2
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Disappointed and Sorry

So sorry that my first Euro mattress did not open (inflated) the way it should have, very disappointed the second time the same thing happen, and no guess to sleep over. Sam's Club replace it immediately and they were very understanding over my situation great customer service. You will need help, its very heavy to put on top of your box spring. I will still buy a mattress from Sam's Club as soon as I get my refund.

Helpful?4CSDR587XSCF13885013504
Feb 14, 2018
Reviewer name: ukeyowl
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good buy!

We purchased this mattress online. It arrived promptly in a rather small box for a queen mattress. Opened it up and let it relax for 24 hours. Be careful when taking the wrapping off the mattress, it wants to spring open. This is a firm mattress. We have a 3" topper we use on it. We are very satisfied with the comfort and the quality so far.

Helpful?4CSDR587XSCF13885013504
Apr 18, 2022
Reviewer name: Bill D
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

ZZZZZZZ...ZINUS

I have never ordered a mattress that came in a box by mail, but what a convenient way to order. The mattress appears to be high quality, and it was a great price in comparison. It does take a few days to fully settle, so be patient. The mattress is quite tall, if you have a platform, a box spring may not be necessary. The mattress pretty firm, but still supportive, keep in mind this is a single sided mattress. If you like soft, pillowy, this may not be to your liking, but so far 5 stars for us.

Helpful?4CSDR587XSCF13885013504
Jun 9, 2013
Reviewer name: victwillson
3 out of 5 stars
3 out of 5 stars review

Two for one

I was supprised that they could get a queensized mattress in such a small box. Mattress is very firm but the pillow top makes it a good rest. Ironically, I received another one the very next week and had to call Sams Club to return it so that I didn't charged for a second one.

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Dec 12, 2019
Reviewer name: Alba
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Very bad quality

This was not what was advertised it was very poor quality and it was a major headache to return it.

Helpful?4CSDR587XSCF13885013504
reply from Zinus

Hi Alba, We are very sorry that you were not completely satisfied with your purchase. If you need any recommendations on a mattress that better fits your sleep type and preference. Please reach out to us at 800-613-1225. Thank you.

Apr 7, 2021
Reviewer name: Gabe
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great

Great mattress for the money

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Jan 28, 2023
Reviewer name: Lynda
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Dont buy

Very uncomfortable had to buy a topper

Helpful?4CSDR587XSCF13885013504
reply from Zinus

Hello Lynda, Thank you for your review and we apologize that you are experiencing issues with your purchase. Please give Sam's Club Customer Support team a call at 1 (888) 746-7726, they will be glad to assist in the best way possible, Thank you.

Dec 14, 2020
Reviewer name: Tom
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Mattress won't lay flat

Mattress Crushed won't lay flat. We have been trying to flatten it out for weeks with no luck.

Helpful?4CSDR587XSCF13885013504
reply from Zinus

Hello Tom, Thank you for your review and we apologize that you are experiencing decompression issues. Please reach out to Zinus Inc., as our mattresses have a 10-year manufacturing warranty and we would be happy to assist you. We can be reached at (800) 613-1225 or opening a support ticket at support.zinus.com. Thank you.