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Customer reviews for ZINUS Night Therapy 12” Medium Firm Euro Top Hybrid Mattress for
ZINUS Night Therapy 12” Medium Firm Euro Top Hybrid Mattress
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4.2 out of 5 stars
stars
1,203 ratings621 reviews
  1. 5 stars64% (764)
  2. 4 stars17% (201)
  3. 3 stars5% (61)
  4. 2 stars5% (56)
  5. 1 star10% (121)

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Showing 101-110 of 621 reviews
Nov 25, 2014
Reviewer name: Tatts
5 out of 5 stars
5 out of 5 stars review

Finally a great mattress!

My fiance and I got a new king bed about 6 months ago, so we got two twins to put in it. At first they were bothTemperpedics from another store, I hated mine so I exchanged it 2 times from that store for other mattresses unfortunately, I didn't sleep well on any of them. Then I ordered a sleep number and didn't like the first one which was 1500.00 so they swaped it out for the 550.00 one with different options. I kept giving it a chance but it just didn't feel right, I slept terrible all the time so I returned that one too. After reading the reviews on this Sams club bed I thought I'd try it out as I could return it easily. The first evening I layed on it I knew it was going to be the one, I didn't have to get used to it like the other stores kept telling me. I finally found my mattress! It's not super firm or too soft, you don't sink in, that's what I was looking for. Apparently I sleep so deep that I'm talking in my sleep now:) Also, there was no smell to it, not sure what that complaint was about, I'm sensitive to smells too.

Helpful?4KKWIDQCB9T013885013504
Dec 21, 2011
Reviewer name: jtanner
5 out of 5 stars
5 out of 5 stars review

Great mattress for the price

We were looking for a mattress for our guest room. Great quality mattress for an awesome price! Shipping was super cheap. Received the mattress rolled up so tight it didn't even look like a mattress. Once unrolled the mattress took it's original shape. Very comfortable and would recommend to anyone even if you're looking for a mattress of your own.

Helpful?4KKWIDQCB9T013885013504
May 22, 2024
Reviewer name: vz
1 out of 5 stars
1 out of 5 stars review

NIGHTMARE!!

Purchased in August of 2023, It didn't feel great at first but figured we needed to adjust to it. IT GOT WORSE. began to experience back pain (hubby) hip and shoulder pain for me , bought a topper. IT THEN BECAME A NIGHTMARE to sleep on, the mattress has now sagged on both of our sides, if you try to sleep outside of your well the pain only becomes worse, It is the most disappointing purchase I have ever made.

Helpful?4KKWIDQCB9T013885013504
reply from Zinus

Thank you for your review and we apologize that you are experiencing issues with your purchase. Please reach out to Zinus Inc., as our mattresses have a 10-year manufacturing warranty and we would be happy to look into this matter further. We can be reached at (800) 613-1225 or chat and email by visiting support.zinus.com

Mar 12, 2021
Reviewer name: bob
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Sleep on floor before buying this

I weigh 220 pounds and it still is like sleeping on concrete.

Helpful?4KKWIDQCB9T013885013504
reply from Zinus

Hello Bob, We're sorry that you're not satisfied with your purchase. We understand that mattress comfort is a personal preference so Sam's Club offers a 30-day return policy. Please contact Sam's Club and they would be glad to assist you with a return or exchange for a mattress that is better suited to your needs. Please contact them at 1 (888) 746-7726 Thank you.

Aug 8, 2020
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Super stiff

Not comfortable at all. Had to by topper to make it bearable.

Helpful?4KKWIDQCB9T013885013504
reply from Zinus

Hello, we apologize you are not satisfied with the comfort of the mattress. If you are still unhappy with the item and are within your return period with Sam's club please reach out to them directly and they would be able to assist you with a return or exchange for something that better suites your needs. Thank you.

Apr 7, 2021
Reviewer name: Gabe
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great

Great mattress for the money

Helpful?4KKWIDQCB9T013885013504
Oct 2, 2021
Reviewer name: Sue207
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Lumpy mess

Mattress was lumpy when it fully expanded. Took a couple of tries to get it returned.

Helpful?4KKWIDQCB9T013885013504
Jan 28, 2023
Reviewer name: Lynda
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Dont buy

Very uncomfortable had to buy a topper

Helpful?4KKWIDQCB9T013885013504
reply from Zinus

Hello Lynda, Thank you for your review and we apologize that you are experiencing issues with your purchase. Please give Sam's Club Customer Support team a call at 1 (888) 746-7726, they will be glad to assist in the best way possible, Thank you.

Apr 8, 2020
Reviewer name: Disappointed
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Disappointing

The mattress is reasonably comfortable, but permanently misshapen. Disappointing.

Helpful?4KKWIDQCB9T013885013504
reply from Zinus

Hello, Thank you for your review and we apologize that you are experiencing decompression issues. Please reach out to Zinus Inc., as our mattresses have a 10-year manufacturing warranty and we would be happy to assist you. We can be reached at (800) 613-1225 or opening a support ticket at support.zinus.com. Thank you.

Dec 12, 2019
Reviewer name: Alba
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Very bad quality

This was not what was advertised it was very poor quality and it was a major headache to return it.

Helpful?4KKWIDQCB9T013885013504
reply from Zinus

Hi Alba, We are very sorry that you were not completely satisfied with your purchase. If you need any recommendations on a mattress that better fits your sleep type and preference. Please reach out to us at 800-613-1225. Thank you.