We finished assembling the tower on 10/25, and less than 8 weeks later, we see many small areas of rust. We thought it would be at least a year before we would see this much deterioration, so we are very disappointed, especially at this price point. We live in south eastMI, where it is not especially humid, so this seems like a quality issue. We reached out to customer care, but even with replacement parts, we’d have to take apart and reassemble ourselves with the same issue resurfacing two months later - not worth our time and efforts. Very disappointed in the quality.

bought this a couple months ago because I was not convinced the wooden models in the same price range would hold up well. My son and I got it together over the course of three days (he's 11). The instructions were clear, as long as we paid close attention and didn't rush we didn't have issues. The slide and ladder ARE reversible, which was not clear from some other reviews. I was pleasantly surprised by this as I was able to fit it into our space better than expected. We needed some extra anchors and were able to order the correct anchors for the set in the number required direct from customer service. Very please over all.

Great product! Really solid and easy to put together. Great instructions and they even have videos to watch if you need it. Didn’t have any problems with holes lining up. Put together myself over span of two days with a little assistance from the wife when connecting the swings to the tower.

Really nice, solid playset. My three-year-old was ecstatic to see it and can’t get enough of it. We’ve had it up for 10 weeks and so far we haven’t noticed any rust or problems. The swings are especially smooth and quiet. It arrived in a giant crate, earlier than expected. All of the required parts and hardware were present and in good shape. The only tools I think I used were a socket wrench and a drill. Big thing to know; it is time consuming and a little painful to assemble. The instructions are 70 or 80 pages long. I think I spent close to 20 hours on it (I understand that is still probably less effort than needed to assemble a wooden set). But, I was working mostly alone. Also, try hard to resist over tightening the bolts. I wanted to make it really snug and tight. But, sometimes the pipes would bend slightly out of round. I called Lifetime on the phone before I purchased and got good advice on which set would suit my needs and some technical specifics that weren’t on the website. Plus, I was given a 10% military discount. Two thumbs up on the purchase experience so far.

Purchased this in May 2018. I have 6 grand kids and so far no major problems. The steering wheel bolt broke. Replacement bolts and nuts were ordered and on the way. I could not find the bolts or nuts at any hardware stores. Lifetime replaced the bolts and nuts free of charge. Nice!

We had to get get some replacement parts for your Adventure Playset. Unfortunately COVID hit and the parts were held up in China for about a year. I worked with Heidi Marion who is one of your Customer Service Reps and she kept me updated of the progress of the shipment. She was awesome throughout this entire process. Many kudos to her!!!

I'm still building the playset and needed help with a part that blew away in a wind storm. Other than a long wait time to get a person, the experience was great. The customer service agent was very helpful in finding the right part and getting it ordered.

We bought this set used from a friend, who had ordered this online. Everything was in amazing condition after two years' worth, except two bolts were missing in the move. We requested replacement bolts and had them shipped within days. AMAZING CUSTOMER SERVICE! We are so pleased!

The playset is perfect -- installation was reasonably priced (would have been quickly installed had the weather not rained us out 3 times - but the installer was great with communication) -- and their customer service department was very efficient. I am super happy and my kids are enjoying it alot! Just wish I'd opted more a total of 4 swings to stop the arguments... :)

I bought and received my Play-set about three weeks ago, and it was easy to assemble. The Lifetime Adventure Tower had easy to read instructions for assembling it. The Play-set more of all is great for the grandchildren, and everyone who has children will love it. GREAT!