We had to get get some replacement parts for your Adventure Playset. Unfortunately COVID hit and the parts were held up in China for about a year. I worked with Heidi Marion who is one of your Customer Service Reps and she kept me updated of the progress of the shipment. She was awesome throughout this entire process. Many kudos to her!!!

We bought this set for our grandchildren to play on when they come visit. We have seven ages 13, 12, 4, 4, 3, 16mo. and 1. It gets lots of use. A storm came through and lifted the set bending the fire pole upon landing. Even in the midst of this crazy pandemic this company not only replied to my email requesting a way to purchase a new pole....they are sending us a new pole at no charge!!! (By the way, turns out that storm not only lifted our playground but uprooted a giant magnolia tree from our neighbors yard a few acres back, it was a doozy). The kids all love playing on this set and we anticipate even the 1 year having many more years of play on it!

We bought this set used from a friend, who had ordered this online. Everything was in amazing condition after two years' worth, except two bolts were missing in the move. We requested replacement bolts and had them shipped within days. AMAZING CUSTOMER SERVICE! We are so pleased!

My kids (1 and 3) love this already. I will say that most things where not really labeled properly so putting together was slightly confusing we had 6 adults and put it together in about 4 hours the tower took the most work. My oldest calls it a castle. This overall will have endless fun and grow with them also no annual upkeep like wood sets which is a huge plus in my book.

Lifetime makes fantastic products all the way around! This is our second jungle gym we’ve bought from them. The first was in the backyard of our first home and I had every intention on taking it with us when we moved, but the buyers wanted it to stay with the house. We bought this set for our new home and it is just as wonderful. Get help when putting it together though!

The kids love this play set!! It was a little intimidating to put together at first because there are so many pieces but in all actuality it wasn’t very difficult at all. It took my husband and I about 8 hours on a Sunday to put together. All the pieces & hardware were there & Lifetime even included an extra packet of various screws-which definitely came in handy as a few screws got stripped by the drill. We haven’t even had it a week & it’s already provided hours of enjoyment for the kiddos. It’s made nicely & even better made in the USA. The only setback is that not all pieces are labeled, if they were it would make putting it together a lot faster.

We had an issue with the Lifetime play-set we purchased from a friend and reached out to customer service in attempts to get resolve the issue. Though the problem had absolutely nothing to do with the company or product itself (just a missing part), our customer service rep, Ammon, was incredibly helpful, very pleasant, and went above and beyond to help us with getting the part we needed. Thanks so much for your help! Stay safe!

Purchased this in May 2018. I have 6 grand kids and so far no major problems. The steering wheel bolt broke. Replacement bolts and nuts were ordered and on the way. I could not find the bolts or nuts at any hardware stores. Lifetime replaced the bolts and nuts free of charge. Nice!

I purchased a used Adventure Tower Playset between 2 - 3 years old in Florida. The playset is in great condition! There was some rust but nothing serious (bolts / screws) and it was all easily replaceable through LifeTime. Ordering the parts was very simple as I emailed LifeTime with the Unit # and part numbers (from the manual). I expect this Playset to hold value for the next five years or more and I will be able to resell it when my kids have outgrown it. Thank you!

Every time I spoke to someone in customer service regarding replacement parts for my playset I ended the call thinking I was fully satisfied, however each time the order showed up it was missing parts. This is the fourth time I had to call them trying to get an anchor kit for my playset which was originally requested 3 weeks ago. I’m beginning to know why the companies name is LIFETIME, because while the customer service is great, it takes a lifetime to actually acquire all the parts you need. Hopefully this time they will get the order straight, hey look, my playset just blew down the street!