Playset came quickly, installation scheduled quickly. We had issues with the initial installation tech but LifeTime was GREAT at helping us rectify the issues and had everything fixed up for us very quickly. They were professional, extremely responsive and helpful. This set has already provided a TON of fun for kids ages 3-11.

Suggestions (not to discourage but to share my thoughts): 1) Make sure you personally check every screw and bolt. Though I had paid installers from the company and tipped well and had a close relationship during the 2 days the three guys assembled, and even though I asked multiple times if they tightened after I found that the climbing parts were loose and had them tighten, the next day when I went to apply a sealant rust inhibitor to each bolt and screw, I discovered, and had to tighten, maybe 20 of the loose bolts and screws and am waiting for missing bolts. Note that many require two persons to tighten; 2) The slide should have a cover as it is unusable during daylight due to becoming hot. There are some third-party covers sold but Lifetime should make them available, at least as an option; 3) I bough a separate baby seat swing. Lifetime should make them available as an alternative to one of the seats; 4) the chalkboard may not really be a chalkboard; 5) the ladder is dangerously slippery and the spread is too great between the rungs. Lifetime should make them with a middle pole, smaller gaps, or provide, at least as an option, a webbing attachment (similar to one in a commentators' photograph); and, 6) would be nice to have more options (you know, telescope, blinds to keep sun out, solar light, etc. that would fit as most third party accessories are for wood swing sets). I also put rubber edging and tons or rubber mulch (the combination costing more than the swing set). Would be nice for lifetime to make them available as options so that they can be shipped with the swing set and installed by the assemblers. Hope that the rust issue has been corrected in current models as we expect a full 10 years of use.

I purchased the Adventure Tower Play set six months ago. My grandkids love it. I put it by our pool so they can slide down the slide into the pool. They have a ball with it. We live in Arizona so I installed a mister system on it. It keeps it cool so they can play in the heat of the day. When they are done playing the tower holds their pool toys. I'm so happy I bought this. I would highly recommend this play set. Instructions for assembly were easy to follow. I am a Grandmother...my son and I put it together.

[This review was collected as part of a promotion.] I don't know who was more excited about the Adventure Tower Deluxe Playset? Me or my 6 year old? It is the center of activity and adventure. Kids come over and say "Wow! You have a park in your yard?" It provides activity, imagination, and friendship. I absolutely love this set. High quality, sturdy and safe. I highly recommend the professional install. Two hours and ....BAM! It's done.

I bought this for Christmas, the box was too targe to fit in my shed or garage, so I opted to wrap it in a tarp to protect it from the elements... long story short the was a hole in the tarp, saturating the box and al it’s contents, by the Tim we unwrapped it to discover the problem, all the parts were rusted and beyond use. I contacted the company asking for a replacement and offering to pay for the parts. They declined payment and rushed the needed hardware free of charge! This company really knows what customer service means!

the swings are to close to the pole and the wall. The ladder steps are to far away to climb up safe for my 2 year old. Missing a lot of parts. Had to wait a week to get parts. Make sure you check everything before starting. I was missing part of the roof the slide was damaged and missing a lot of bolts. Instructions sucked videos helped. Don't over tighten bolts will strip head out. Kids love it glad to be done.

[This review was collected as part of a promotion.] Have had this for a couple years now, our kids love it and so had every kid that's been to the house! Much easier to assemble than wood sets I've done in the past. One thing that I've noticed, is with the slope of the ladder, smaller kids who have climbed the it for the first time, freak out at the top trying to get across the gap from the last rung into the clubhouse. An additional rung at the top would solve that, and I've debated buying one and drilling my own holes to add one. Also wish they sold matching touch up paint for the metal pieces. Still, overall, we love it and highly recommend

We bought this set this spring and although several reviews said it had "confusing" instructions, we found it rather easy to follow. My kids and their friends have enjoyed having their own little park in our backyard. Very solid...no "give" to the bar while kids are swinging. Love that there isn't any wood to treat.

When assembling our playground we discovered some pieces that didn’t fit together properly. When we called for assistance, the technician was very knowledgeable and ready to help. When we came to the conclusion it was a manufacturing problem, the technician sent us a whole new part. We will definitely buy from you guys again

We purchase two months ago - fun for 1 of 2 of our grand kids. Younger child fell thru top rung of the curved ladder onto the ground - he will not climb up yet. Poor design on the ladder. No help from the company representative to modify or offer suggestions for ladder improvement.