Thank you for your message. We’re sorry to hear that our product did not meet your expectations. We always strive to do better and are looking into this issue. Your feedback is very important to us.

Thank you for sharing your feedback! The team is taking this feedback very seriously, and they are continuously working to improve the product overall with high-quality sourcing and sustainability top of mind. We have always focused on making products to support everybody with a body, so it was time to make packaging that also supports a more responsible future. This initiative is one change Vital Proteins is taking toward a more sustainable future. Feel free to check the below video with tips on how to open the new paperboard canister: https://www.youtube.com/watch?v=7IEZ5hg4Kgw We will provide your feedback to our team for further review.