Hi! Thanks for leaving a review. Because we source our Collagen Peptides from multiple partners, the density of the blended product can vary. That's why we fill each product by weight, rather than "height" (or fill line). Filling each canister by weight ensures each customer receives the EXACT same amount of product! That being said, we understand that when you open a canister of Collagen Peptides that has been filled with a denser blend, it may seem like you've been gipped. Just know you haven't been! To account for slight density changes in our collagen powder, which can happen from time to time, we adjust the scoop size accordingly. Don’t worry – we promise you’re still getting the same number of servings as listed on our canister labels!

Thank you for taking the time to share your feedback. We understand your frustration, and we are sorry for any disappointment this may have caused. We have always focused on making products to support everybody with a body, so it was time to make packaging that also supports a more responsible future. This initiative is one change Vital Proteins is taking toward a more sustainable future. However, we always strive to exceed our customers' expectations. We will record your feedback and information and provide this to our team for further review.