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Customer reviews for Charmin Ultra Soft 2-Ply Toilet Paper 24 rolls, 224 sheets/roll for
Charmin Ultra Soft 2-Ply Toilet Paper 24 rolls, 224 sheets/roll
4.5 out of 5 stars
stars4,834 ratings4,822 reviews
  1. 5 stars74% (3,597)
  2. 4 stars12% (586)
  3. 3 stars4% (203)
  4. 2 stars3% (142)
  5. 1 star6% (306)

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Showing 31-40 of 4,822 reviews
May 30, 2025
Prove me wrong
2 out of 5 stars review

They shrank

I like Charmin for the feel and the use. What I don't like is the fact that the "Mega Roll" is now just a regular roll of toilet paper. Not sure what the company is thinking but we the people can tell that they are no longer the same size as they were 3 years ago. The biggest tell for me was I had to squish real mega rolls into my toilet paper holder and then all of a sudden they fit with over an inch of room to fit. So stop lying to us and either make them big again or make them cheaper.

Review from charmin.com
Helpful?4MH8GYQFHT7P13882458946
Apr 25, 2025
Cpf51
1 out of 5 stars review

Does not tear easy glued to the toilet paper?

The new easy tear is glued to two rounds of toilet paper and it never pulls off without pulling off two whole rounds of toilet paper. I hate the new Charman easy tire . It does not work right Bring back the old toilet paper. It’s easier to pull. It doesn’t pull off two whole rounds of toilet paper.

Review from charmin.com
Helpful?4MH8GYQFHT7P13882458946
reply from Customer Care

We roll all our products through strict quality controls to ensure our best reaches you, and we're so sorry to hear your latest pack of Charmin Ultra Soft isn't rolling out smoothly, and dispensing with ease at the start of the roll. We value your feedback, and we'd really like to see how we can help get you back to enjoying the go once again. Please give us a call Monday-Friday between 9am-6pm EST at 1-800-777-1410.

Mar 2, 2025
dianejanay_6368
5 out of 5 stars review

Best toilet paper around!

This is our all-time favorite go to toilet paper. We have tried several brands several styles several types and this is what we always come back to. It takes care of the needs of all family members without complaint. Very absorbent very durable nice packaging and no one complains about the texture.

Review from influenster.com
Helpful?4MH8GYQFHT7P13882458946
Mar 23, 2025
Sassi
1 out of 5 stars review

What happened to the quality?

I am a toilet paper SNOB .  I have always bought Charmin for its quality and feel even though it was more expensive than other good brands.   I put it in my guest bathroom and was embarrassed by the quality of the multipack I bought.  Almost every roll had cut edges and most of it had overlapping layers throughout.it was awful !! Why pay more money when the quality is not there,  I was going to attach photos but didn’t see how I could.

Review from charmin.com
Helpful?4MH8GYQFHT7P13882458946
Feb 5, 2025
Starrbrite
3 out of 5 stars review

The only great feature is soft.

I gave 3 stars because our family has always loved but today just like this brand because Ultra Mega Smooth Tear isn’t so smooth tear tho and so linty idk if that’s good considering I use a sheet to dab after eyedrops And the last smooth tear pack we bought worked aswe thought it would but it rips and shreds and has even more lint after

Review from charmin.com
Helpful?4MH8GYQFHT7P13882458946
Feb 23, 2025
Jay25
1 out of 5 stars review

Smooth tear??

I've never used a product that was so opposite of what it's advertised as. The Ultrasoft smooth tear toilet paper is terrible. The wavy design is actually worse than what it was before, in my opinion. I probably get a clean tear 1 out of 10 times. Someone in quality control messed up big time. Going to try a new brand, this is very disappointing for a brand I've used most of my life.

Review from charmin.com
Helpful?4MH8GYQFHT7P13882458946
reply from Customer Care

We’re sorry to hear this didn’t meet your expectations, Jay. We appreciate your loyalty and throughout the years we’ve always had a number of quality checks to ensure the new perforations on these rolls tear with ease. We'd like to make sure you get the best and will share your experience with our Quality Team. In the meantime, you may want to try our Charmin Ultra Strong which may better meet your needs.

Jun 26, 2025
Persnickety
2 out of 5 stars review

While the paper is soft it is a mess maker/clean up with lint and leftover paper on your parts after using. I would not recommend this product.

Review from charmin.com
Helpful?4MH8GYQFHT7P13882458946
reply from Customer Care

Thank you so much for leaving your review! Our toilet paper goes through many quality checks to ensure that you can enjoy-the-go! A few things can happen that can cause an excess of lint. First, the softness is directly related to the amount of lint; meaning, the softer the toilet paper, the more lint there will be. The second cause is lint builds up on paper manufacturing lines. In this case, we do regularly shut down our manufacturing lines to remove excess lint in an attempt to reduce the chances of it happening. We’ll share this with our Quality Team and we’d love to hear more about your experience in order to make this right for you. Please give us a call at (888) 592-8488.

Aug 3, 2025
Chas94
1 out of 5 stars review

Rips easily

Wish I never bought this kind. I can't even wipe properly without it ripping so I have to use more tissue to to clean myself.

Review from charmin.com
Helpful?4MH8GYQFHT7P13882458946
reply from Customer Care

Thank you for bringing this to our attention. We're so sorry to hear that you're having this experience with ripping, since our Ultra Soft does go through strict quality checks to ensure that it reaches you in the best possible condition with the strength you need. We’ll be sure to share your thoughts, and we would encourage you to try Charmin Ultra Strong which may better fit your needs!

Aug 11, 2025
Redbearlover101
1 out of 5 stars review

Bring them back

The bears aren’t red anymore… what even happened. Have we completely lost the plot. Same with the blue bears. I mean come on.

Review from charmin.com
Helpful?4MH8GYQFHT7P13882458946
reply from Customer Care

Don't worry, we still have red and blue bears! Our bears are red when representing Charmin Ultra Strong, and blue for Charmin Ultra Soft. They are brown on the packaging, so that they can stand out. Otherwise, they'd be blending in with the banner that represents their color. We'll be sure to share your feedback with our team, and if you have any concerns or feedback, please feel free to call us at 1-800-777-1410. We're available Monday-Friday 9am-6pm EST, and happy to help!

May 8, 2025
TheAK
5 out of 5 stars review

Great Memories

I was playing basketball and my friend Emmett was playing with me. I had flashbacks to when I used this product, great memories. How my friend Emmett is soft as Charmin Ultra Soft.

Review from charmin.com
Helpful?4MH8GYQFHT7P13882458946