We are sorry the cookware set did not meet your expectations, Audrey. Ceramic coatings can also form a protective film through seasoning, following these steps: 1) Thoroughly clean and dry the pan to ensure no residual moisture or stains on the inner wall; 2) Turn on low heat to dry the pan, switch to very low heat, and evenly apply a thin layer of cooking oil to the inner wall (it is recommended to use heat-resistant oils such as rapeseed oil or corn oil, avoiding easily oxidizable oils like olive oil); 3) Maintain very low heat for 1-2 minutes to allow the oil to fully penetrate the coating pores, then turn off the heat and let the pan cool completely; 4) Pour off excess oil and wipe off surface floating oil with a soft cloth (no need for thorough cleaning). The non-stick performance will gradually recover during subsequent cooking. If you are still unhappy, please contact Member Support team at (888) 301-0332 and they'll do their best to make this right for you.

We are sorry to hear you are unhappy with the lids, Ki. Our cookware features dual-riveted cast stainless steel handles specifically designed to remain cool and comfortable during cooking. However, metal handles can become hot due when exposed to high oven temperatures or prolonged cooking. To ensure your safety, we recommend using potholders or oven mitts when handling the lids, pots, and pans to protect yourself from the heat. As a reminder, this set come with the Member's Mark 100% Satisfaction Guarantee and can be exchanged or returned for a full refund anytime.

Haws, these pans are designed to function best on Low and Medium heat. We also recommend hand washing with a soft sponge and vinegar to help remove stains. Please remember all Member's Mark items can be returned at any time for a full refund.

Hi, we are sorry to hear about your experience, tsh. We have some tips for you to protect this set coating. 1) Always cook on LOW TO MEDIUM HEAT. 2) HAND WASHING RECOMMENDED though the set is DISHWASHER SAFE. 3) Always cool down to room temperature before hand washing. 4) Avoid sliding across the metal stovetops and place the pans carefully on and off any locations. Please remember that all Member’s Mark items come with a 100% Satisfaction Guarantee and can be returned at any time.

We are sorry for your experience with the set, artenes. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. If you are still unhappy, please contact Member Support at (888) 301-0332 and they can assist you with an exchange or return with the Member's Mark 100% Satisfaction Guarantee.

We are sorry for your experience with the cookware set, Erin. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be returned at any time. Here are some tips for maintaining the superior non-stick performance and shining colors. 1. Always cook in LOW TO MEDIUM HEAT. 2. HAND WASHING RECOMMENDED though DISHWASHER SAFE. 3. Always cool down to room temperature before hand washing. The use of high heat and a sudden temperature change can cause metal fatigue, warping, deformation, non-stick deterioration, chipping, discoloration.