We appreciate your feedback, Jordan. Please know if you are unhappy with this set, you can exchange or return it for a full refund as part of the Member's Mark 100% Satisfaction Guarantee.

We apologize for this experience, Melissa. Seasoning your cookware can add a protective layer to help restore its non-stick properties. )Wash the cookware with warm, soapy water and rinse thoroughly to remove all residues. 2)Dry completely with a soft cloth. 3)Apply a thin layer of high-smoke-point oil (e.g., avocado oil, canola oil) to the interior surface using a paper towel. 4)Heat the cookware over medium-low heat for 2–3 minutes (avoid high heat, which can damage the ceramic). 5)Turn off the heat and let it cool completely. 6)Wipe off excess oil with a clean paper towel. Repeat this process 2–3 times. If you are still unhappy, you can return the set for a full refund as part of the Member's Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance.

We're sorry to hear about your experience, JULISSA. We would like to remind you to 1) handle the pots and pans carefully and avoid damaging them when storing. 2) Avoid harsh cleaners. 3) Do not use metal utensil and objects with sharp hard edge. 4) Never dry-cook over high heat. 5) Stack cookware with a soft cloth or paper towel between layers to avoid scratching the ceramic coating. All Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned.

Haws, these pans are designed to function best on Low and Medium heat. We also recommend hand washing with a soft sponge and vinegar to help remove stains. Please remember all Member's Mark items can be returned at any time for a full refund.

We are sorry to hear you are unhappy with the lids, Ki. Our cookware features dual-riveted cast stainless steel handles specifically designed to remain cool and comfortable during cooking. However, metal handles can become hot due when exposed to high oven temperatures or prolonged cooking. To ensure your safety, we recommend using potholders or oven mitts when handling the lids, pots, and pans to protect yourself from the heat. As a reminder, this set come with the Member's Mark 100% Satisfaction Guarantee and can be exchanged or returned for a full refund anytime.

We are sorry the cookware set did not meet your expectations, Audrey. Ceramic coatings can also form a protective film through seasoning, following these steps: 1) Thoroughly clean and dry the pan to ensure no residual moisture or stains on the inner wall; 2) Turn on low heat to dry the pan, switch to very low heat, and evenly apply a thin layer of cooking oil to the inner wall (it is recommended to use heat-resistant oils such as rapeseed oil or corn oil, avoiding easily oxidizable oils like olive oil); 3) Maintain very low heat for 1-2 minutes to allow the oil to fully penetrate the coating pores, then turn off the heat and let the pan cool completely; 4) Pour off excess oil and wipe off surface floating oil with a soft cloth (no need for thorough cleaning). The non-stick performance will gradually recover during subsequent cooking. If you are still unhappy, please contact Member Support team at (888) 301-0332 and they'll do their best to make this right for you.