We are sorry to hear you are unhappy with your purchase, KLJackson. Here are some tips for you to maintain superior nonstick performance and shining colors. 1) Always cook in LOW TO MEDIUM HEAT. The use of high heat and a sudden temperature change can cause metal fatigue, warping, deformation, non-stick deterioration, chipping, discoloration. 2) Always cool down to room temperature before washing. 3)HAND WASHING RECOMMENDED THOUGH DISHWASHER SAFE. 4) Never use hard objects onto the nonstick surface. 5) Always place a piece of paper towel or cookware protector between each other. 6) Avoid sliding across the metal stovetops and place the pans carefully on/off any locations. Please remember that all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned anytime.

We are sorry to learn of your disappointment in the set, Brandy. To restore the performance of the non-stick surface, we suggest using a deep cleaning method that involves soaking the cookware in hot, soapy water overnight and then thoroughly washing the surface the next morning. Here are a few more tips for use of this set: 1) Always cook on low to medium heat. 2) Avoid overheat (dry boil) empty cookware. 3) Please keep the temperature lower than 232℃ before put the food in the cookware. 4) Avoid sudden temperature change (thermal shock). 5) Avoid using open flame and keep the open flame only touching the pot bottom. If you are still unhappy please know you can exchange or return them anytime as part of the Member’s Mark 100% Satisfaction Guarantee.

We're sorry for this your experience, Shaye. Here are some important tips to help protect your aluminum set: 1）Always use low to medium heat. 2）Allow the cookware to cool to room temperature before washing. 3）Avoid sudden temperature changes (thermal shock) with the cookware and lids. 4）Keep sharp objects away from the cookware surface. 5）Avoid sliding the cookware across the stovetop. Once the coating is scratched at the beginning, it will gradually break down over time with use and exposure to high temperatures. Please note, all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned anytime.

We are sorry to hear about your experience. Here are some tips to take good care of ceramic cookware. Always cook on low to medium. Cool the cookware down to room temperature before hand washing. If you have a gas stove with rough metal grates, be careful when you rotate and move the pan. Carefully place pans on and off stovetops to avoid sliding across metal stovetops that may damage the bottom coating. Please remember all Member's Mark items come with a 100% Satisfaction Guarantee and can be returned anytime.

Thank you for the feedback and great rating, Clary923!